Ing. Jacqueline Dubuis

Project manager for a small team in Ticketing environment.

Teacher in 2 secondary schools And German Teacher in Commerce's Chamber local chamber. Part time and Languages school in local chamber of commerce : German teacher.

Masters Degree in Strategic Information Processing, Business Intelligence. Skills in Strategic Controlling, Innovation, Risk Management, Computer security access, Security upon networks within the company, ENSICAEN CAEN FR. Market Intelligence and International Development

Analyst for Professional engineer using markets Databasis such as SQL, Oracle, Informix, Sybase with Patrol Tools from BMC. Reproduced on the same environment problems described, find the solution or escalate to Development team for bugs solutions.

Analyst Technical Support International Support Center Erfurt Germany

Main Activity, assist as a second Level Support analyst, Web Publishing applications for International Customers, Italy, English, French language users. Work on the same environment such as windows or Unix, analysed, reproduced issues, find out solution,, declared Bugsn followed issues, escalated if necessary. Troubleshooting Publishing over Internet issues. Knowing the corporate products and mastering its internal tools. Installing needed release of software, drivers and protocols.

English Business, Groups Management, Webinar, Workshops for executives

DBA, Performance Tuning, admin,

For computer companies software Bilingual, Accountancy, Programming, Databasis, Law in computer companies and contracts. General knowledge computer

Cobol, CICS, DB2 On Mainframe 3090

Wirtschaftliche Intelligenz, strategische Überwachung