Jade Mroueh

• Marketing, creation of product datasheets, benchmarking, financial overviews • Organization of business meetings

• Dealing with French, Spanish and English business customers • Answering incoming calls and e-mails, filtering and transferring calls to technical support • Generating sales leads, processing information about Symantec products and licenses

• Check and analyze mortgage application (remortgage, top-up, investment property) • Process and update customer information • Liaising with underwriters, brokers and other stakeholders • Daily use of GMS and back office systems • Working in a fast paced environment, meeting deadlines concerning case management

• Manage the current dealers’ international network (Customer Service) • Administrative duties (phone, mail, queries, orders, payment, invoicing, organization of business trips, expense reports, translation), issue specific export documentation (proformas, certificate of origin), liaise with carriers, customs • Sales, negotiations, exhibitor in international trade shows (Italy, Lebanon, Mexico, Portugal, Ukraine), demonstration of dental surge

• Charged with updating and controlling the Export Trade 2006 for Mexican Customs • Purchasing (according to orders and safety stock), inventory control • Logistics, customs handling, carriers • Customer Service, sourcing new suppliers, coaching warehouse staff, creating a sample catalogue for international sellers • Liaising with the Finance and Sales departments

• Follow up of survey with the European marketing directors, creation of surveys • Plan new European market segmentation , creation of surveys • Creation of Teamplace an Intranet tool in English • Organization of business meetings for the Lean Distribution Project • Liaising with the Finance and Marketing department

International Business