James Dagenais

- **Client Service Excellence** Delivered high-quality, personalized service to a diverse international and local clientele, navigating interactions fluently in English and effectively in German. - **Inventory & Operations** Maintained organized inventory and a consistently welcoming environment, applying attention to detail to ensure operational standards were met daily.

• Architected and managed the project task list for a funding application sprint using ClickUp, ensuring the team remained organized and on track for a critical deadline • Analyzed project goals and synthesized them into a concise, well-structured project description for an incubator application, creating a compelling and digestible document for potential investors

• Led event planning and execution, managing promotional materials, store layout, and product placement to create an appealing and successful customer event • Analyzed store performance using KPIs to inform business decisions and trained customer consultants on engagement strategies to improve store performance • Proactively solved visual marketing challenges, utilizing available resources to create exciting in-store visual experiences • Drove customer engagement by leading the team in promoting the activis

• Ensured high attention to detail and error free cash and credit/debit card transactions in a fast-paced environment ensuring both customer and store satisfaction • Maintained store image by cleaning, sweeping, stocking, and facing shelves which helped create an appealing and enjoyable shopping experience for customers • Achieved a pleasant customer experience by greeting customers into the store and providing assistance in locating items

• **Cross-Departmental Coordination** Organized and facilitated cross-departmental meetings via Outlook, ensuring project milestones and deadlines were tracked and communicated effectively. • **Records & File Management** Built and maintained a high-quality, organized filing system for incoming digital requests and background materials, ensuring accurate archiving and retrieval of records. • **Process Automation & Data Management** Created automated Excel tools using VBA to streamline data entry and link ca