Jan Max Friedrich

-built several prototypes for both PC/Mac and Android using Unity3D -attempted to bring commercial title to market “Artifacts of Aduss: o” -released free minigame “Felarya Danmaku” in collaboration with a professional artist -switched development to game project “Sakura Nocturne (tentative title)” -started work on unnamed android active visualizer application

-provided award-winning customer service -resolved customer issues via phone -isolated and resolved technical issues using language the customer can understand -after sales support and quality assurance -wonderful complaint handling and reporting procedure, as well as finding ways to make customers happy after less-than-ideal experiences -worked by self and in a team to competing for top sales, customer satisfaction, and handle times -logged detailed troubleshooting steps in iLog

-Independently tested an application in active development (Non-disclosure Agreement) -Prepared help files and documentation for customer use -Documented and recreated software issues and provided suggestions for possible fixes -Tested interactive features -Communicated all activities via email to keep others informed on progress as well as logged activities into the internal software