Jana Gröpke

Following OAG's acquisition of Infare, expanded my scope across Customer & Product Enablement, Business Systems and Commercial Excellence, connecting customer and commercial requirements with processes, systems and data across Sales, Customer Experience, Product, Finance and technical teams. • Identified significant revenue discrepancies through analysis and reconciliation of customer, contract, pricing and billing data, initiating further investigation with the relevant business functions. • Shaped the

Expanded my remit across Customer & Product Enablement and Commercial Excellence, combining deep product expertise and customer engagement with increasing involvement in commercial processes and cross-functional initiatives. • Led product demonstrations, training and consultative customer engagements, combining product functionality with relevant use cases to strengthen product understanding, adoption and effective use. • Acted as a product SME for customers and internal teams, providing guidance on produ

Joined Infare to establish a structured training and enablement function where product training had previously been delivered across Customer Support, Account Management and Product teams. • Established centralised product training and enablement for customers and internal teams, creating a consistent approach to onboarding, product knowledge and ongoing enablement. • Delivered product training with a consultative approach, combining product functionality with relevant use cases to help customers unders

Focused on direct sales initiatives, commercial analysis and sales processes across the DACH market, with functional leadership responsibility for a team of up to 10. Deputized for the Director Direct Sales & Sales Support DACH as the key point of contact for operational and subject-matter matters during his absence. • Initiated and delivered targeted direct sales campaigns in collaboration with pricing and marketing to strengthen the direct online channel and drive online revenue growth. • Designed and i

Handled complex reservations, pricing, ticketing and BSP activities across the DACH market, alongside functional leadership responsibility for a team of up to five. • Acted as an escalation point for complex pricing and ticketing matters, making independent subject-matter decisions, resolving escalations and helping ensure smooth operations and consistent service quality. • Cleared a substantial backlog of outstanding BSP cases accumulated over several months and subsequently maintained timely processing

Held roles across several specialist functions, including Tariff & Ticketing, the Resolution Service Desk and workforce planning, alongside functional leadership and international project responsibilities. • Selected as a subject-matter expert for an international outsourcing project in Cape Town, South Africa, leading knowledge transfer to the new service provider through training, assessments and ongoing subject-matter guidance. • Held functional leadership responsibility for a team and additionally s