Mehrnoosh Shahshahani

Quality, Compliance and Integrated Management Systems professional with 15+ years of experience across technology, aviation and automotive. Established an ISO 9001:2015-certified QMS and led implementation of an ISO/IEC 27001:2022 ISMS. Experienced in internal audits, risk-based compliance, regulatory requirements, nonconformity/CAPA management and process improvement. Uses workflow automation and AI-assisted analysis to strengthen governance and operational efficiency.

• Improved refund operations, reducing processing time by 60%; analyzed market and competitor trends and prepared performance reports to support business decisions. • Pioneered local-market implementation of Dotmailer to streamline digital communications.

• QMS Management & Continuous Improvement: Managed the ISO 9001:2008-certified QMS, strengthening process consistency and driving continual improvement across the organization. • Internal Audits & Corrective Actions: Managed internal audit activities, coordinated external audits, and oversaw corrective and preventive actions to address nonconformities and improve process effectiveness.

• Supported the maintenance and improvement of the ISO/TS 16949:2009-based Quality Management System. • Updated quality procedures and work instructions to align with ISO standards. • Participated in internal audits, supported corrective actions, and contributed to supplier assessments.