Jarosław Pazgrat

• Business consulting - Operations Management, - Cost optimization, - SLA management. • Selling mediation: - Telco and IT services, - Document Management Systems, - Workflow Systems, - Enterprise Content Management Systems.

• Develop strategy for new M2M services in Poland , • Strategic analysis of introduce new M2M services in Polish market, • Responsibility for budget and selling plan, • Plan and transfer competences from Relacom Group to polish market, • Selection of Relacom Group’s business partners in Poland, • Conduct negotiation with business partners and sign contracts, • Responsibility for revenue growth

• Identify opportunities for services expanding, • Create plan of expanding services portfolio, • Manage market research team, • Responsibility for Business Due Diligence, • Conducting business acquisition process, • Develop a strategy for product development, • Built sales plan and budget.

• Managing Account, • Building Relationship, • Seeks mutual problem solving for a win/win solution, • Preparing account management plan, • Up-selling, • Sale product and services: - Manned guarding, - Access control, - Security audit, - Maintenance of security systems, - Security control at airports, - IT security solution, • Care of strategic customer,

• Sale product and services: - Manned guarding, - Access control, - Security audit, - Maintenance of security systems, - Security control at airports

• Working as a part of Contract Management Team, • Focus on performance of the organization, processes, • Identify areas of improvement, • Create and put into practices Performance and Development Plan, • Validate performance penalties with the Customer, • Subcontract the operational KPI improvement plans with operations or other service delivery units, • Introduce and manage all new processes in organization (ITIL and eTOM).

• Working as a part of Contract Management Team, • Responsible for the end-to-end assurance activities (1st & 2nd line operations and field maintenance), • Create and put into practice new KPI model for main Client, • Follow-up of major incidents and performance deviations and act as the primary escalation point for incident reporting, • Lead the project: ”Implementation B2B interface between Ericsson CRM and Customer CRM”, • Introduce and manage all new processes in organization (ITIL and eTOM).

• Working as a part of Contract Management Team, • Based on the contractual KPI, establish and manage the WLA between the Network Operations Center (FO/BO), Local Field Resources and Contract Management Team, • Prepare and introduce into practice new Contract Management Team structure, • Lead the project: “Implementation Work Force Management”, • Adjust all processes into organization to ITIL and eTOM standards.

• Leading a structure of Front Office, • Act as point of escalation for all program and project supply related activities, • Secure customer satisfaction regarding all activities related to deliveries and to take necessary actions to improve the results, • Responsible for decrease network fault rate in cooperation with Client, • Offer expert knowledge concerning problem solutions in interfaces and process, • Monitor the network performance indicators,

Teleccomunications systems

Telecommunication and Electronic Engineer