Jason Craft

Managed the deployment, configuration, and administration of Red Hat Linux 8 and 9 servers and systems. Designed and implemented containerized service deployments using Podman, across both clustered and standalone server infrastructures. Performed general Red Hat system administration tasks, including security hardening based on DISA STIG guidelines, vulnerability scanning and remediation, and ongoing system maintenance. Supported the deployment, management, and operational aspects of on-premise ServiceNow

Designed and implemented a VMWare Horizon 7 virtual desktop environment running on Cisco UCS and Nutanix. Administered the VMware ESXi/vCenter 7.x and VMware Horizon 7.x virtual desktop environment, ensuring high availability and performance. Continued and active part in designing the upgrade strategy to VMWare Horizon 8.x. Supports VDI environment that has grown from 20 users to over 3,000+ users and spanning multiple VDI technologies. While improving user experience by optimizing virtual desktop perfor

Have been involved in the management of day-to day activities in support of the Citrix Virtual Desktop Infrastructure (VDI) exiting of Xendesktop/XenApp, and Provisioning Virtual Services (PVS) environment running on 7.15. Lead VDI image engineer using Citrix Enterprise Layering Manager appliance (ELM) to support the security posture of the virtual desktop environment and maintaining health baselines. Completed multiple infrastructure upgrades for VDI environment including XenDesktop up to latest Long-Ter

Performed administration duties on three VMware infrastructure sites operating on both NIPR and SIPR for the Air Mobility Command and USTRANSCOM networks. Responsible for the update rollouts and patches of all VMware technologies and integration plugins, alongside VMware tools in VM's and appliances. Overseen the upgrade of VMware ESXi 5.5 infrastructure from update 1 to update 3d. This also includes the implementation of configuring storage lockers for future VMtools upgrades and the creation, modificati

Managed and configured Microsoft Server 2003/2008/2008 R2/2012 R2 servers for Mission Command and Enterprise Systems. Created custom images, deployed, and managed Microsoft Windows 7 end-user systems. Microsoft Deployment Toolkit 2013 for deploying Windows 7, Server 2008 R2/2012 R2 based custom images. Administered Microsoft System Center Configuration Manager 2007 server for patch management, operating system deployment, and reporting. Installed, Configured, and Managed System Center Configuration Mana

Migrated existing PC desktop and laptop infrastructure to a unified licensing scheme with Microsoft Software Assurance (Volume Licensing) consisting of: Windows 7, Windows Thin, Windows 8.1. Created the WSUS servers for seven school campus sites to reduce bandwidth consumption caused by uncontrolled systems updating, and to provide a better managed and uniformed patch baseline. Created multiple Windows servers hosting Windows Deployment Services (WDS) and Microsoft Deployment Toolkit 2013 (MDT) to stream

Responsible for PC hardware and software deployment. Support installing, configuring, and troubleshooting hardware issues, both internally created software, and third-party software. Maintained all site images for desktops and laptops using Ghost and Business Desktop Deployment 2007 (now Microsoft Desktop Deployment). Assisted in the maintenance of existing Active Directory structure by: locking/unlocking user accounts, creation of security groups, resetting passwords, and adding and removing directory

Product sales and end-to-end customer satisfaction. Product solutions installations and instructions of use for clients. Desktop, laptop, and peripheral installations, diagnostics and repairs. Basic wired and wireless installations and troubleshooting of existing client installations. Maintained strict guidelines in documentation of all work completed.

Performed the duties of greeting customers and teaching them the right products based off their needs and interested. Responsible for completing any transactions at a point of sale system while maintaining a high degree of customer service.