Jeevika Kumar

• Supporting day-to-day retail operations, cash handling, and customer service. • Hands-on exposure to retail performance drivers, inventory flow, and customer behaviour. • Developed a practical understanding of how operational efficiency impacts customer experience and sales.

• Act as a trusted advisor to private clients, aligning financial solutions with long-term business and personal objectives. • Analyse customer portfolios and performance data to improve outcomes and ROI. • Proactively manage client relationships to drive retention, upsell, and long-term value creation. • Coach clients through onboarding of new financial products and digital tools

• Led cross-functional projects aimed at improving customer experience, operating effectiveness, and alignment with overall group strategy. • Supported the planning, execution, and tracking of strategic initiatives, including milestone definition and performance monitoring. • Developed structured analyses and management reports to support senior leadership decision-making. • Acted as a key coordination point between marketing, sales, operations, and leadership teams to ensure timely and high-quality executi

• Supported and coordinated group-wide strategic and transformation initiatives, contributing to the alignment of multiple business units under a common strategic direction. • Acted as project lead for selected strategic initiatives, managing scope, timelines, milestones, and stakeholder alignment from ideation through execution. • Established structured project governance, ensuring initiatives adhered to group policies, strategic objectives, and reporting standards.

• Advised global clients on enterprise-wide transformation programs, digital initiatives, and operating model changes. • Supported program and project managers in defining project scope, timelines, governance structures, and execution roadmaps. • Conducted risk, dependency, and impact analyses to support informed decision-making during transformation initiatives. • Prepared C-suite and board-level reports, consolidating project status, risks, and strategic implications.