Jeff Slavin

Develop Integrated Service Assurance (Incident and Problem Management) Interface Agreements and Job Aids using ITIL® methodology. Conduct business rules analysis to ensure processes are aligned to contractual and regulatory requirements. Make certain all questions are answered during process document review meetings with internal and external stakeholders. Obtain approval from clients and internal teams on the documentation so it can be used during operations

Trained clients, on-site liaisons, suppliers, and contingent workers on DCR Workforce’s SaaS vendor management system using user guides, webinars, Adobe Captivate created videos, PowerPoint presentations, and Visio diagrams of processes. Provided in-person, phone, and email customer and technical support for the users of the system. Proactively analyzed the system which resulted in enhanced functional and non-functional requirements

Wrote a project plan for a financial controls project to improve overall operational effectiveness while aligning with governance best practices Liaised among stakeholders to write business plans, disaster plans, and grants

Researched and obtained competitor contracts, requests for proposals, and winning proposals resulting in twelve million dollars of new business