Jela Dobosova

Sep 2025 – Present | Ostrava - Lead contact for key customers and complex cases. - Managing escalations, integrations, system improvements, and coordinating a small team. - Tools: Excel, SQL, JSON, Python Customer Success Specialist Aug 2024 – Aug 2025 | Ostrava - Customer support and product configuration. - Handling tickets, feedback, testing, and process guidance. - Tools: Excel, SQL, JSON

- getting back to SQL, MS Office especially Excel - studying BI tools, pay-roll, JSON, XML etc.

Recruiter: - main point of contact for candidates on selected projects - ServiceNow, Cloud, Security - guiding candidates through whole recruitment process and beyond Reporting Specialist: - creating reports, their automation - collecting and analysing of data Point of Contact for ATS - single point of contact for technical issues, new settings, creating manuals - workshops and trainings for all users Other - taking part at new group HR initiatives - a lot of administrative work, but that is life in HR

- supporting candidates through whole recruitment process until starting date - preparation of contracts - preparation of process of employment of non-EU citizens, - partially responsible for training and educational activities, - marketing activities (job advertisements, texts for social media, collecting marketing data), - responsible for recruitment of developers in different areas including roles such DevOps, Solution Architects and other technical specific roles, - daily reporting

Recruiter (March 2018 - September 2018) - - sourcing and engaging in whole recruitment process for BUs - Transportation, Semicon, Medical Devices - preparation of offers, contracts and all necessary steps prior to onboarding process Sourcing Specialist (September 2017 - February 2018) - supporting Recruiters with candidates sourcing from EU member states for BU Transportation

Consultant, Prague CZ (01/2017–08/2017) - part of Engineering, Logistics and Operation Team CZ/SK focused on Slovak market business development, search extended for both countries Consultant, Bratislava SK (10/2015 – 12/2016) - proven experience in search and recruitment process, creating of new business partnerships Associate Consultant, Bratislava SK (03/2015 – 09/2015) - perform searches for candidates - databases, networking, online recruiting in IT/Telco; Sales; Engineering, Logistics and Operations

History of South Africa - March 2011 - August 2011 - research programme at Stellenbosch University, South Africa

2008 - Training Management and decision-making processes in the EU

October 2004 - January 2005 - scholarship at University of Vienna