Jelena Jastremska

• Worked closely with top global management consulting clients to identify knowledge gaps and provide valuable insights by evaluating the value chain structure and specific project requirements. • Managed a team of associates, providing day-to day support and guidance. • Exceeded yearly goals by over 10% by growing the allocated accounts and expanding into untapped geographies. • Supported the account manager with business development and cultivation of client relationships.

• Managed the website content. Provided guidance including translations to Russian. • Managed social media channels such as YouTube and Facebook with a significant impact on the social media engagement rates. • Took part in the Video Production for advertisement & improved video production metrics.

• Delivered technical support to Russian-speaking customers through email and live chat, resolving gameplay, technical, and billing issues promptly and effectively. • Adapted to diverse tasks within the technical support scope as needed, contributing to the seamless operation of the team. • Prioritized the delivery of exceptional Customer Care by consistently upholding high standards in every customer interaction.

Acquired skills and knowledge in courses such as Raspberry Pi, The CFO - roles, career paths, and Impact on firm outcomes; Biotechnology, Entrepreneurial Transformation in Corporations, etc.

International Management