Jens Godat

RepRisk is a pioneer and leader in ESG data science, leveraging advanced machine learning together with highly trained analysts. I lead initiatives in strategic, operational and organisational development of RepRisk's Products & Technology division and support the company's innovation hub.

I offer individual coaching and group workshops to develop leadership skills, team effectiveness and new perspectives.

Persistent builds impact ventures in the off-grid renewable energy sector in Africa. I led and re-built Persistent's operations, organizational development and people strategy.

I bootstrapped lean people operations for a startup providing digital technology solutions and consultancy services to investors and companies in emerging markets and climate technology

People advisor to technical teams with 700+ staff working on Ads & Commerce and Product Infrastructure in Zurich, Switzerland, Google's largest development center outside the US. People strategy partner for 10+ directors and one VP, responsible for fast growing multi-billion dollar and emerging businesses. Previously also HRBP for sites in FR, UK, SE and DK, working with products and technologies as diverse as YouTube, Chrome, DART, Hangouts, WebRTC, Google Cultural Institute and optimization research.

Modeled a novel globe-encompassing and data-driven prioritization approach leveraging various geo and population data for collection of local business listings by walking agents in emerging markets. Several other Google Geo products adopted this prioritization model based on metropolitan cluster values instead of a country prioritization. In parallel, led a team managing data collection operations in Russia, Poland, Nigeria, Kenya and South Africa.

Led ops for BebaPay, a payment card developed for emerging markets. Managed teams in Kenya, the Philippines, India and Switzerland. Devised field, vendor and partner ops, customer support, merchant and user acquisition. Scaled from pilot to full launch, increasing users x12 and merchants x20. Drove cost efficiency by instituting cost metrics, acting on vendor rates, channel substitution, and introducing supplier auctions. Defined transaction, operational, business, and regulatory risk model.

Built a diverse team of product specialists, driving the prioritization and commercialization for monetization, yield management and ad serving solutions for Google's web publishing partners. Managed a separate team of specialists supporting new AdSense partners, driving automation and improving customer satisfaction. Stepped up to lead a struggling global funnel optimization project. Initiated a global project to focus on publisher happiness that Improved transactional sat from 40% to 70%.

Project-managed integration of formerly standalone SMB support teams in Buenos Aires and Sao Paulo into a global organization of 1k people. Set foundation for growth of operation from 10 to 50 people within a year with thorough capacity and business planning, shepherding a cross-functional team of local business and central services leaders. Segmented team into sales and customer satisfaction focused activities, the new team taking responsibility for managing ⅓ of Google’s LatAm advertising revenue.

Developed, implemented and enforced a broad set of advertising policies enabling multi-million dollar opportunities in a complex regulatory environment (eg gambling, pharmacies). Instituted and led global collaboration with legal, PR, GR, product, engineering, sales and operations teams. Built and developed EMEA & LatAm advertising policy team of 10 into a respected partner and an efficient agent for various EMEA and global stakeholders, up to the SVP level.

Supported German AdWords customers and provided internal second level support and trainings. Rated among the top 10% of Google`s account support agents.