Jette Overgård
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Jette Overgård
- Current 6 years, since Jul 2020
CPI Manager, TV
Telenor Norge
- 10 months, Sep 2019 - Jun 2020
Customer Experience Manager
Telenor Norge
- Manage CX in 15 shopping centres across the UK based on Customer Insight - Set up VoC programme - Manage projects across various areas to improve physical appearance of centres, ambience and customer service - Increase consistency of CX across all 15 centres to improve brand awareness and understanding while keeping local peculiarities - Work across all levels and departments - Recognised as the expert in CI and CX in my organisation For more information, please get in touch.
- 2 years and 6 months, May 2011 - Oct 2013
Customer Experience Analyst
Avios, British Airways
- Manage insight trackers and online community to set up VoC programme - Close collaboration with Digital and IT to improve online experience - Work with marketing team to improve communication - Project managed company-wide customer experience review with a particular focus on raising internal awareness of end-to-end customer journey - Use of customer closeness tools - Contributing to various internal and external work streams including creating OMNI channel strategy
- 2 months, Mar 2011 - Apr 2011
Research Executive
Truth
- 3 months, Jun 2009 - Aug 2009
Consultant
BBDO Consulting GmbH
- 6 months, Dec 2007 - May 2008
Subscription Manager
Holiday Velvet
- 11 months, Nov 2006 - Sep 2007
Salesperson
Street - Super Shoes
Ausbildung von Jette Overgård
- 1 year and 1 month, Sep 2009 - Sep 2010
Lancaster University Management School
- 1 year and 8 months, Jun 2008 - Jan 2010
Management
Otto Beisheim School of Management
International Marketing International Strategy
- 2 years and 1 month, Oct 2005 - Oct 2007
International Management
University of Flensburg
Media Management, International Strategic and Marketing Management, International Human Resource Management
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
Spanish
B1-B2 (Gute Kenntnisse)
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