Jhon Astier

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Angestellt, IT Support Engineer, UPS
Medellin, Colombia

Skills

Dokumentenmanagement
Azure Active Directory
Troubleshooting
Hochverfügbarkeit
Datenbank
Systems Engineering
Belastbarkeit
Data Migration
Technischer Service
IT Operations
Zendesk
Salesforce CRM
jira
IT-Consulting
Jira
Microsoft
Microsoft 365

Timeline

Professional experience for Jhon Astier

  • Current 3 years and 5 months, since Jan 2023

    IT Support Engineer

    UPS
  • 1 year, Dec 2021 - Nov 2022

    IT Support Engineer

    project44

    • Provide 24/7 application support and incident management. • Monitor system health using tools like Kibana, proactively addressing potential issues. • Advanced troubleshooting in Windows environments, including G-Suite and MS Office. • Collaborate with cross-functional teams to resolve technical issues, minimizing downtime.

Languages

  • English

    C1 (Fluent)

  • Spanish

    C2 (Expert / native speaker)

  • German

    A1-A2 (Basic)

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