Shehroz Khan
Skills
Timeline
Professional experience for Shehroz Khan
- Current 1 year and 2 months, since Aug 2025
Freelance IT Support Engineer
Code Baustein
Delivered freelance IT infrastructure and end-user support, troubleshooting hardware, software, Windows OS, Active Directory, Microsoft 365, and network issues (TCP/IP, DNS, DHCP). Performed Data Center operations at Digital Realty and Telehouse, including rack & stack, server deployment, hardware diagnostics, and structured cabling. Supported network and server infrastructure through patching, connectivity testing, equipment installation, and SLA-driven incident resolution.
- 10 months, Apr 2022 - Jan 2023
Technical Support Engineer
Gaditek
Provided 1st and 2nd level IT support for 50+ users, resolving hardware, software, and network issues in Windows environments. Managed Active Directory accounts and Microsoft 365 services, ensuring secure access and efficient user support. Troubleshot TCP/IP, DNS, DHCP, and VPN connectivity issues. Handled incident tickets via Zendesk with 95% SLA compliance and delivered remote support using AnyDesk while collaborating through Jira and Slack to resolve complex IT problems.
Languages
English
C1 (Fluent)
German
B1-B2 (Good)
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