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Shehroz Khan

Bis 2023, Technical Support Engineer, Gaditek
Frankfurt am Main, Deutschland

Fähigkeiten und Kenntnisse

Slack (Software)
Swagger
Zendesk
mixpanel
Support
Technical Sales Support
Technical Sales
MS Office
Hardware-Installation
Software Installation & Upgrade
Troubleshooting
Networking
SQL
Linux
Microsoft Active Directory
Jira
CRM Systems
Technical Knowledge
Customer orientation
punctual
Reliability
Friendliness
Customer Support
Responsible
ability to work under pressure
Communication skills
Team work
Information technology
Computer Networks
Administration
Windows
Technology
Active Directory
System Administration
Hardware
Relocation
Information Security Management System
Documentary
Communication technique
Controlling
Wireless technology

Werdegang

Berufserfahrung von Shehroz Khan

  • 10 Monate, Apr. 2022 - Jan. 2023

    Technical Support Engineer

    Gaditek

    • Provided technical support through AnyDesk, reducing issue resolution time by 30%. • Handled ticketing and live chat using Zendesk, achieving 95% SLA compliance. • Documented recurring issues and improved customer satisfaction by 25%. • Used Mixpanel for issue analysis, contributing to 40% faster resolution rates. • Collaborated with teams using Jira and Slack to improve efficiency by 20%.

Sprachen

  • Englisch

    Fließend

  • Deutsch

    Gut

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