Joachim Nathan

Provide post-sales support on Arcsight security products to Asia clients (including Japan) as well as EMEA & US customers on 24x7 support arrangement. (follow the sun support model) Work with sales on renewals or upselling additional services eg Technical account manager or Named support engineer Provide root cause analysis on difficult cases and determine remediation steps to improve support process Handle escalations and elevations during high priority incidents or complex/gray processes

Provide post-sales support on Arcsight security products to Asia clients (including Japan) as well as EMEA & US customers on 24x7 support arrangement. (follow the sun support model) Work with sales on renewals or upselling additional services eg Technical account manager or Named support engineer Provide root cause analysis on difficult cases and determine remediation steps to improve support process Handle escalations and elevations during high priority incidents or complex/gray processes

Manage local office infrastructure, tech support for SIX products, improve service reliability (fewer outages, cost reduction, resilience, etc.). Splitting exchange feeds and client delivery infrastructure over 2 data centres in October 2010 Manage 27 real-time stock exchange feeds (active-active) for AP region (ex Japan) Vendor Management Business Continuity Plan (BCP), Security DPO - data protection officer

Technical Strategy Execution - offices, POPs, training centre, KM , exchange feeds Field services / Customer support - thomson products Infrastructure Management - web conference, audio conference, telco services Vendor and project - infrastructure, WAN, exchange feeds, in house Business Continuity Plan (BCP), Security - SPOF, risk remediation, tech obsolescence, pandemic Develop Customer Database for customer, deployments, subscriptions, sites, comms, scripts for Thomson products

software solutions & implementations - MY, HK, TW, CN business consultancy - logistics companies e.g. business processes , organisational improvements customer Deployments(multi branch sites across Asia) SPOC for customer implementations training & implementation for customers IT continuity Manage a team of developers for customisation and core projects Handled software development on locally developed logistics solution Developed, managed, enhanced, supported, and fixed bugs