Ing. Joanna Morales Ruiz

Sales Coordination in Spain and Portugal: Follow up from presales until installation and post-sales support, inclusive customer payment follow up. Prepare tender, quoting, order processing, system loaners, with sales reps. Revenue planning coordination.

Responsible for achievement of sales plan in targeted accounts; assist physicians and clinical staff with practice development; and work clinically with surgical practices to maximize patient outcomes. Maximizing key products and equipment sales in the territory (Consistently exceeded quota surpassing targets as much as 114% in the first year and 117% in the second year)

Responsible from achievement of sales plan in targeted accounts selection, development and management of accounts in the region. Introduction, promotion and to get approvals of surgical products in Clinics and Hospitals Development of partners in the region. Generated new business Achieved 80% increase in sales Increased 20% market share

Supervising core process of the company, where the principal product is information. Controlling and measuring customer satisfaction. Generating Indicators of time, quantity and quality Supervising 8 to 10 operators of call center Solve problems and difficult situations with customers and providers.

Developed, maintained, Implemented and improved the Quality Control Systems ISO-9000, for the handling, distribution and service of lifting systems. Developed and supervised programs to achieve the best use of the equipment, human resources, materials and procedures to improve efficiency of the sales, service and distribution processes. Verified and ensured compliance with industrial safety and occupational health system and guidelines, required from the Venezuelan Oil Industry.