John Stallings

– Drive the Salesforce Service Cloud implementation project spanning across 14 departments, 27 countries and 500+ users in the Global Client Service organization, serving as the catalyst in the standardization of service processes, centralized reporting, a reduction in case cycle times and an improved client experience – Plan and lead all global in-person and remote Salesforce training sessions, focused on delivering clear, concise and engaging content to ensure a smooth transition and high user adoption

– Consulted with institutional investment clients, through ongoing support and training on use and functionality of highly complex and powerful investment software – Served as Client Solutions Consultant to assigned academic clients and worked closely with training manager to conduct in-depth webcast training sessions for new clients

– Managed a team of sales and service professionals, driving success through ongoing product education, coaching and Salesforce training – Nominated as a Change Agent to communicate critical process changes, training updates and answer technical questions during bank merger – Board President: Managed operations and events for an internal organization focused on professional development and community involvement