Jonny Giger

IT Service Manager with diploma as computer scientist, MBA, ITIL certification

• Akquisition von Neukunden und Pflege des bestehenden Kundenstammes • Verkaufsgespräche Consulting, Managed Security Services (SOC, SIEM) • Durchführung Firmenpräsentation in Zusammenarbeit mit der Geschäftsleitung • Beraten unserer Kunden bei sämtlichen Fragen zur bestehenden IT Infrastruktur • Mithilfe bei der Erarbeitung von Verkaufshilfen wie: Mailing, Broschüren, etc. • Repräsentation des Unternehmens bei Verkaufs- und Promotion Events

Erfolgreiche Betreuung und Akquisition Gigaset PRO Kunden (Reseller, Provider/ Operator), Technische Unterstützung des Vertriebsprozesses für Gigaset PRO Kunden, Management von Interoperabilitäts- und Autoprovisionierung von PRO Produkten mit VoIP (Provider, Cloud, PBX), Management des Zertifizierungsprozesses im Rahmen des Gigaset PRO Partnerprogramms Durchführung von technischen Trainings, Pre- und Post-Sales-Support bei Kundenprojekten zur Konfiguration und Implementierung

Responsible for service quality and provide pre-sales support for dedicated international accounts. Validate and manage any SLA for assigned accounts. Optimize processes and manage the service performance against SLA and service Improvement plan. Manage customer relationship and holding regular service meetings. Guarantee the project portfolio, escalation POC and member of the customer account team. Lead of virtual teams. Produce monthly KPI reports on dedicated service managed accounts.

Responsible for service quality and provide pre-sales support for dedicated international accounts. Validate and manage any SLA for assigned accounts. Optimize processes and manage the service performance against SLA and service Improvement plan. Manage customer relationship and holding regular service meetings. Implementation of corporate projects, planning and internal coordination. Guarantee the project portfolio, escalation POC and member of the customer account team. Lead of virtual teams.

Support (SPOC) for BT Wholesale customer. Lead and training of coworker in the technical Business support team. Support of international customers with responsibility for the technical dispatching. Interface for the sunrise customer, British Telecom and external partners

Solution