Juan Manuel Valdes

-Served as a strategic connector across three Global Service Desks (Australia, USA, Hungary), aligning priorities and enabling consistent execution within a global IT operating model. -Designed and implemented a global Balanced Scorecard, consolidating KPIs across regions to provide executive-level visibility, improve decision-making, and strengthen business continuity. -Orchestrated cross-functional alignment across legal, technical, and operational teams for the global rollout of a unified store-support t

-Acted as primary interface between business and IT for enterprise CRM capabilities, bridging strategic intent and technical execution across cross-functional stakeholders. -Improved digital customer experience through agile delivery of CRM solutions, overseeing technical evaluations, stakeholder workshops, and end-user training programs.

-Owned quality and strategic impact of global primary product data, leading a team of 5 direct reports and managing capacity planning for major global implementation projects. -Defined and aligned the SAP S/4HANA product data roadmap, coordinating across multiple business units and geographies to ensure on-time delivery of critical milestones.

-Led cultural transformation of the customer service organization, repositioning the team as strategic growth partners for the wholesale business. -Managed a team of 6 direct reports focused on order management excellence and supply chain synchronization.

-Built and managed end-to-end supply chain partnerships with 12 direct distributors across 11 countries in Central and South America, coordinating cross-border logistics at a scale requiring executive-level prioritization skills.

Lead the S&OP process of almost 900 MMUSD per year. Accountable of the demand estimation based on forecast by sku, BIAS, slow movers, non-product inventory, forecast accuracy, service level and product available. Lead the processes of planning and develop of new product initiatives. Influence high performance teams across areas and bring to the General Manager the best way to grow business based on current facts, opportunities and risk measurables in the short and long term. Developed high-performance team

Responsible for demand and supply planning on a horizon of 18 months at SKU level, customer fill rate, slow and Non-movers inventories and forecast accuracy. Lead planning processes of new initiatives.

Responsible for demand and supply planning on a horizon of 18 months at SKU level, customer fill rate, slow and Non-movers inventories and forecast accuracy. Lead planning processes of new initiatives.

Responsible to coordinate the reception, storage, picking and distribution of finished products. KPIs such a Perfect order levels, On Time Deliver, Inventory level, Distribution cost and Quality control.

Responsible to coordinate the reception, storage, picking and distribution of finished products. KPIs such a Perfect order levels, On Time Deliver, Inventory level and Distribution cost.