Jürgen P. Heim

Angestellt, Head of Sales - Cross Industries, Genesys Telecommunications Laboratories GmbH

Köln, Germany

Skills

Contact Center Lösungen für alle Anforderungen
Cloud Contact Center
Customer Experience Management
Customer Interaction Management
intelligente Lastverteilung
Workforce Optimization
Contact Center as a Service
Software as a Service
SaaS
Telekom Contact Center Suite (CCS)
Mobile Customer Service
Web Self Service
Sales Excellence
Kontakte in die ITK Branche
Enterprise Workload Management
SIP Contact Center
ACD Replacement
OmniChannel Customer Experience
Workforce Management (WFM)
Personaleinsatzplanung
Inbound
Vertriebsleitung
Internationaler Vertrieb
Vertrieb

Timeline

Professional experience for Jürgen P. Heim

  • Current 11 years and 9 months, since Oct 2012

    Head of Sales - Cross Industries

    Genesys Telecommunications Laboratories GmbH

  • 2 years and 2 months, Aug 2010 - Sep 2012

    Senior Account Executive

    Genesys Telecommunications Laboratories GmbH

  • 3 years and 4 months, Apr 2007 - Jul 2010

    Sales Manager

    :a:k:t: Informationssysteme AG

  • 9 years and 3 months, Jan 1998 - Mar 2007

    Sales Manager

    Alcatel-Lucent

  • Technical Sales Manager

    Lucent Technologies

  • ---

    Bundesamt für Post und Telekommunikation

Educational background for Jürgen P. Heim

  • Elektrotechnik

    Hochschule für Technik und Wirtschaft des Saarlandes

    Nachrichten-und Hochfrequenztechnik

Languages

  • German

    -

  • English

    -

Interests

Tennis
Ski
Laufen
Kochen
Digital Video

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