Julia Massie

• Coordinates transport services for customer orders, using transport management systems • Handles exceptional freight requests for customers • Acts as the main point of contact for the services in scope • Organizes special transport requests for customers • Sends standard reports, monitoring & forecast, pick-up notifications and load plans • Handles in time reporting of escalations to the management

• Verifies transactions with Customers to determine accuracy and possible fraudulent activity • Navigates through multiple computer systems while interacting with the customer simultaneously • Determines validity of new Credit Card applications, as well as account maintenance performed by Customers

• Renders decisions for Credit Card and Consumer Loan applications • Evaluates creditworthiness and risk associated with applications based on credit profiles and internal information • Communicates decisions that most effectively mitigate credit risks for USAA, including data integrity and validity of information submitted

• Maintained solid customer relationships by handling questions and concerns with professionalism in a timely manner • Researched and troubleshoots customer’s inquiries to provide solutions • Constantly analyzed incoming data while presented appropriate products and services per customer needs

• Managed and paid company bills • Arranged, then filed paid bills and department paperwork • Distributed department’s correspondence for productivity of employees • Effectively handled customer inquiries to serve patrons

Business/Management