Christopher Harms

Professional experience for Christopher Harms

• Current 1 year and 4 months, since May 2021

  

  Business Transformation Strategist EMEA

  Zendesk

  

• 3 years and 9 months, Sep 2017 - May 2021

  

  Senior Advisory Solution Consultant CSM - Customer Service Management

  ServiceNow

  

  I'm working as a Sr. Adv. Solution Consultant leading the Business Practice activities in Germany. The CSM BU leads and defines the future of customer service and customer engagement Product within ServiceNow. Digital transformation is making companies reinvent their identify and engagement with customers. With service management as core part of its foundation and an Enterprise cloud platform that is connected, proactive & process centric, we are ready to lead this transformation!

• 2 years and 3 months, Aug 2015 - Oct 2017

  

  Principal Solutions Consultant - Pre-Sales Consultant

  MaritzCX

  

  MaritzCX™ helps organizations see, sense, and act on the experiences and desires of every customer to increase retention, conversion, and lifetime value. With an unmatched combination of customer experience (CX) software, research science, vertical market expertise, and managed program services, MaritzCX ingrains CX intelligence and action systems into the DNA of business operations and delivers the world’s broadest CX software and services business. For more information, visit www.maritzcx.com.

• 2 years and 3 months, Jun 2013 - Aug 2015

  Senior Solutions Engineer

  Flexera Software

  Pre-Sales und Sales Enablement, Manager "technical Champions App Portal"

• 11 months, Aug 2012 - Jun 2013

  

  Sr. Software Consultant

  BMC Software

  

  Technische Vertriebsverantwortung für BMC Footprints Service und Assetcore, Aufbau und etablierung eines Channels.

• 5 years and 9 months, Jan 2007 - Sep 2012

  

  Princ. Systems Engineer

  Symantec Deutschland GmbH

  

• 1 year and 5 months, Aug 2005 - Dec 2006

  Consultant

  REVACOM GmbH

  Revacom is a leading company on Application Management Services with an unique attitude and offering. My Role included but was not limited to - PreSales - Consulting on App. Packaging processes / implementing Best Practices / - Workshops on Packaging Solutions - sharpening Company profile - Consulting / Projectmanagement

• 2 years and 9 months, Apr 2004 - Dec 2006

  Freiberufliche Consulting Tätigkeit

  IT Trace

  Diverse Projekte im Microsoft Umfeld mit Fokus in Windows Migrationen. Starke zusammenarbeit mit lokalen Partner Cimt AG Revacom GmbH - Projektleitung - Consulting - Best Practices Workshops - Sales Support - Outsourcing Packing Tasks

• 2 years and 1 month, Mar 2002 - Mar 2004

  

  Consultant

  itelligence AG

  

  Consultant Microsoft Technologies durchführung diverser Projekte u.a. Software Deployment Systeme (Microsoft SMS (SCCM), IBM Tivoli, WinInstall) Software Paketierung (MSI und properitär) und Setup Erstellung (Installshield Professional) Desktop Design / standard Client Design