Christopher Harms

Premium

Angestellt, Business Transformation Strategist EMEA, Zendesk

Hamburg, Germany

Skills

Customer-Service-Management
Digital Transformation
Customer Experience Management
Pre-Sales Consulting
Best Practices in der Kundenzufriedenheit
Digitale Transformation
Agent Intelligence
Kundenzufriedenheit
Service Portal
CX Platform
Softwarelösungen
IT Service Management
NPS
Chatbot
Kundenzufriedenheitsanalysen
Best Practices
Kundenbindung
Customer Experience
Net Promoter Score
Solution Design
Customer Relationship Management
Customer Service
closed loop
ITSM
ITIL
ITIL V3
Digital Marketing
Service Management
IT Service Catalog
IT-Projektmanagement
Katalogmanagement
Übergreifende IT Architektur
System integration
Solution Architektur
Social Media
Reputationsmanagement
Social Media Reputation Management
Social Media Listening
Feedback Control Technology
Mobile Device Management
Microsoft
Marketing
Microsoft Dynamics CRM
Salesforce
Customer-Relationship-Management
CRM
consultative Selling
Consultative Sales
customer focus
Consulting
CX
DX
CSM
CSAT
NLP
Natural language processing
Text Analytics
Automatische Text Analyse
Feedback Sentiment
Voice of the Customer
Value Based Selling
Kundenservice
ServiceNow
Chat Support
Servicenow
AI
Cognitive search
Predictive Intelligence

Timeline

Professional experience for Christopher Harms

  • Current 1 year and 4 months, since May 2021

    Business Transformation Strategist EMEA

    Zendesk
  • 3 years and 9 months, Sep 2017 - May 2021

    Senior Advisory Solution Consultant CSM - Customer Service Management

    ServiceNow

    I'm working as a Sr. Adv. Solution Consultant leading the Business Practice activities in Germany. The CSM BU leads and defines the future of customer service and customer engagement Product within ServiceNow. Digital transformation is making companies reinvent their identify and engagement with customers. With service management as core part of its foundation and an Enterprise cloud platform that is connected, proactive & process centric, we are ready to lead this transformation!

  • 2 years and 3 months, Aug 2015 - Oct 2017

    Principal Solutions Consultant - Pre-Sales Consultant

    MaritzCX

    MaritzCX™ helps organizations see, sense, and act on the experiences and desires of every customer to increase retention, conversion, and lifetime value. With an unmatched combination of customer experience (CX) software, research science, vertical market expertise, and managed program services, MaritzCX ingrains CX intelligence and action systems into the DNA of business operations and delivers the world’s broadest CX software and services business. For more information, visit www.maritzcx.com.

  • 2 years and 3 months, Jun 2013 - Aug 2015

    Senior Solutions Engineer

    Flexera Software

    Pre-Sales und Sales Enablement, Manager "technical Champions App Portal"

  • 11 months, Aug 2012 - Jun 2013

    Sr. Software Consultant

    BMC Software

    Technische Vertriebsverantwortung für BMC Footprints Service und Assetcore, Aufbau und etablierung eines Channels.

  • 5 years and 9 months, Jan 2007 - Sep 2012

    Princ. Systems Engineer

    Symantec Deutschland GmbH

  • 1 year and 5 months, Aug 2005 - Dec 2006

    Consultant

    REVACOM GmbH

    Revacom is a leading company on Application Management Services with an unique attitude and offering. My Role included but was not limited to - PreSales - Consulting on App. Packaging processes / implementing Best Practices / - Workshops on Packaging Solutions - sharpening Company profile - Consulting / Projectmanagement

  • 2 years and 9 months, Apr 2004 - Dec 2006

    Freiberufliche Consulting Tätigkeit

    IT Trace

    Diverse Projekte im Microsoft Umfeld mit Fokus in Windows Migrationen. Starke zusammenarbeit mit lokalen Partner Cimt AG Revacom GmbH - Projektleitung - Consulting - Best Practices Workshops - Sales Support - Outsourcing Packing Tasks

  • 2 years and 1 month, Mar 2002 - Mar 2004

    Consultant

    itelligence AG

    Consultant Microsoft Technologies durchführung diverser Projekte u.a. Software Deployment Systeme (Microsoft SMS (SCCM), IBM Tivoli, WinInstall) Software Paketierung (MSI und properitär) und Setup Erstellung (Installshield Professional) Desktop Design / standard Client Design

Languages

  • German

    First language

  • English

    Fluent

Wants

Partner
Know-How Austausch
neue Kollegen

Interests

Musikproduktion
Musik
Mesa Boogie

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