Juliana Barcelos Santos

• Proactively conduct research and investigate new ideas to create innovative, cost effective sourcing strategies • Work with hiring managers to understand precise requirements of the roles being recruited. • Build and maintain strong relationships with key client stakeholders to ensure strong partnership with the business. • Working to key metrics, KPI and SLA to demonstrate performance.

- Negotiating contracts - Head hunting - Interviewing and assessing prospective applicants and matching them with vacancies at client companies - Drawing up short-lists - Organising interviews and selection events making arrangements for the advertisement of vacancies - Helping applicants to prepare for interviews.

- Main duties as a Recruiter Consultant; sourcing, interview preparation and follow up with candidates. As Account Manager: - Managing a portfolio of accounts, using contacts to generate new business and engaging in project management duties.

- Main customer service duties with 2 great achievements (best CS and reached 95% of Quality Expectations)

Assisting customer complaints and requests via phone, maintaining customer records by updating account information, preparation of service reports by collecting and analyzing customer information and other CS duties. I used to sort out 90% of the queries.

Developing sales and marketing strategy; Conducting market research; Issuing press releases; Creating staff incentive programmes; Organising seminars and educational work-shops.