Juliana Cuervo Diaz

I performed as a customer support for business operations in the US within the medical insurance industry. In this role, I directly engage with members, providing accurate information to assist them in their daily activities. My responsibilities also include supporting invoice/bill reprocessing in they monthly closings. Notably, I consistently qualify as one of the top customer representatives on my team, as reflected in the team's statistics.

I updated and maintained the existing procedures and guidelines for the processes of the National Civil Registry, scheduled appointments and administrative meetings, and generated reports on administrative processes. During my tenure, I actively contributed to the initiative of the project for reviewing irregular civil records within the national territory.

Bringing rich HR management expertise with specialized accounting and horizontal property administration skills. Proficient in community management, leadership, labor regulations, and property legislation. Skilled in conflict resolution, contract execution, and debt recovery. Integrated new banking solutions into cash-only budgeting seamlessly. Assisted in aligning contracts with updated laws, particularly with third-party entities.

Providing services to the municipality of Zipacón through technical assistance, training, and support for the consolidation and evaluation of content and topics related to institutional strengthening and Governance for Peace.