Juliane Volk

Angestellt, Head Of Customer Experience, NOVENTI Health SE
München, Deutschland

Fähigkeiten und Kenntnisse

Marketing Management
Marketing & Sales
Strategisches Marketing
Marketing strategy
Marketing & Communications
Team Lead
Team Building
Concept development
content marketing
Project management
Digital Marketing
B2B
Marketingplanung
Marketingkonzept
Customer Experience Management
Customer insight
Marketing-Automation
E-Mail marketing
Direktmarketing
Projektcontrolling
Vertriebsmarketing
Brand Communication
PR & Influencer relations
Social Media Marketing
Consulting
Content
Gesundheitsmarketing
Wissensmanagement
deep understanding of consumer needs
Führung
Kreativität
strategisch
Führungserfahrung
Organisationstalent

Werdegang

Berufserfahrung von Juliane Volk

  • Bis heute 2 Jahre und 2 Monate, seit März 2024

    Head Of Customer Experience

    NOVENTI Health SE

  • 1 Jahr und 6 Monate, Okt. 2022 - März 2024

    Head of Marketing Market (Dep.)

    NOVENTI Health SE

  • 4 Jahre und 1 Monat, Sep. 2018 - Sep. 2022

    Marketing Lead DACH

    Stokke GmbH

    Build a premium brand in line with global objectives. Develop and drive regional marketing strategy to increase local awareness. In charge of consumer engagement & PR activities, digital & social media marketing, sales support & B2B marketing. Monitor regional campaigns aligned with global KPIs & financial metrics to global leadership. Operate strategically on a national level in an international matrix environment. Liaise with internal & external stakeholders.

  • 5 Monate, Apr. 2018 - Aug. 2018

    Senior Marketing Manager & Consultant

    Freelancer

    Designed and executed offline & online large-scale campaigns and 360° brand initiatives with measurable results for agencies and companies from automotive and FMCG industries.

  • 1 Jahr und 2 Monate, März 2017 - Apr. 2018

    Brand Supervisor | Digital Marketing

    Philip Morris International

    Leading the digital marketing strategy of a premium tobacco brand from onboarding to retention, by creating innovative consumer experiences and executing a CRM and database marketing program that focused on leveraging the company's data asset and increasing ROI on marketing spend. Supervision of a digital team including people’s evolvement. Collaborating with internal and external stakeholders on delivering breakthrough campaigns and activation ideas.

  • 1 Jahr, März 2016 - Feb. 2017

    Sabbatical & Further Education

    Trip to South America & Study at Macro Media Academy

    Worked as a freelancer during my sabbatical in South America. Started further education in digital marketing at Macro Media Academy.

  • 1 Jahr und 5 Monate, Okt. 2014 - Feb. 2016

    Etat Director | New Business Manager

    Avantgarde Switzerland AG & Avantgarde GmbH

    Etat Director for suisse FMCG & automotive clients including strategic consulting on key brand initiatives. Ensured implementation of marketing activities and brand consistency. Analysed performance KPIs and attribute findings to influence future campaign strategies. Lead of cross-functional team of designers, developers, creatives, digital consultants to deliver impactful brand campaigns and consumer engagement programs for premium brands.

  • 2 Jahre und 5 Monate, Mai 2012 - Sep. 2014

    Senior Project Manager

    Avantgarde Gesellschaft für Kommunikation mbH & Avantgarde Austria

    Developed and executed experiential brand activities (digital initiatives, consumer engagement, 1-2-1 promotion, fairs & events), B2B programs for dealer and retailer and training academies. Liaisee with sales and design teams to optimize customer experiences and drive conversion & revenue. Analyzed campaign performances against established benchmarks, summarized key insights, and recommended actions to improve.

  • 5 Monate, Jan. 2012 - Mai 2012

    Brand Executive (extern via Avantgarde)

    MINI / BMW Group

    Provided experiential marketing know how and supervision over launch campaign, ensuring all components are accurate and met within demanding time frames (budgeting, 2D & multimedia material, supervision of third party suppliers & agencies).

  • 3 Jahre und 10 Monate, März 2008 - Dez. 2011

    Project Manager

    Avantgarde Gesellschaft für Kommunikation mbH

    Liaised between marketing unit and creative team by developing, planning and executing 360° marketing campaigns. Increased client satisfaction by developing a new standard of best practices and processes for event and promotion management.

Ausbildung von Juliane Volk

  • 2016 - 2016

    Online-Marketing

    Macromedia Hochschule für Medien und Kommunikation - Fachhochschule

    Extending expertise in digital marketing and consumer activation, social media, e-commerce, e-mail marketing, community management, direct marketing, digital transformation, monitoring, SEO, SEA

  • 5 Jahre und 7 Monate, Okt. 2002 - Apr. 2008

    Media & Communication

    Universität Augsburg

    Marketing & Business Adminstration // Kommunikation & PR // E-Learning

Sprachen

  • Deutsch

    C2 (Verhandlungssicher / Muttersprachlich)

  • Englisch

    C1 (Fließend)

  • Französisch

    A1-A2 (Grundkenntnisse)

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