Julien Mounier

* Installation et gestion client FORTINET * Installation client ERP * Installation et Administration MS Office 365 * Gestion des modifications dans la MES * Migration vers Windows 11 * Déploiements des nouveaux PC * Gestion des Assets

- Hardware Integrator,Tests,Validation,(Laptops, Screens, Desktops, Tablets Dell, HP, Samsung) w/ MECM - Modification OSD Wizard and Tasks Sequences for Windows 10 & 11 - Adding drivers packages into OSD Wizard Task Sequences VAL then into Production OSD - Software Quality & Testing Deployments for Windows 10 - Windows 11 - Collaborated with software developers to troubleshoot and resolve compatibility issues - Implemented a test strategy for new hardware models, with a 10% decrease in deployment errors - S

- Software Quality & Hardware Testing - Hardware SCCM Integration & Validation

- Understanding customer needs and requirements - Sourcing new sales opportunities through inbound lead follow-up

- Responsible for IT Incidents & Requests for French Team as a SPOC for my colleagues - Maintaining and updating SQL and Excel files for French Market : Private and Public Health Institutions in France (Final client MedTech)

- Onsite Technical Support - Level II : Onsite Support at production plant, 30 kms. from Madrid. Technical support on industrial and production devices. Wireless and cabled connection with IT systems for measurement and stock control, etc. Also, Support functions have been assured into central offices in Madrid downtow for software and hardware issues with workstations and printers. - Remote Technical Support & Service Desk - Level I : Applications support for Citrix and virtualized application, using Ser

- Knowledge Capture Project during Transition from Barcelona Global South Europe SD to Kemira BSC in Gdansk including Training and Knowledge Transfer. - 1st Line Support for SAP GUI & Business Warehouse - Responsible to complete & solve users' technical requests & issues - Support in three languages : English, French & Spanish - Network & Systems issues: VPN, Servers, ISP, Internet, HDD, Softwares - Weekly Review of main KPI : Ratio FCR, Resolution Time... - Escalate potential service issues to appropriate

I have been following a training during one week on Grand Circle cruise from Chalon-sur-Soane to Arles. It correspond totally to my values an habits: Curiosity and Hard working. It has been an excellent oppportunity to learn how to manage large group of people touring into Europe. I have been learning how and when provide best services to our guests in order to fullfil all their expectations

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