Julio César Guillén

First point of contact for customer quality concerns (OEM & Tier 1), leading containment in customer sites, warehouse, and manufacturing plant (managing suspect window review to narrow sorting costs associated, adding up savings of 25% Problem solving lead for high level customer claims, driving multidisciplinary team’s efforts to achieve the problem resolution process. - Maintain and exceed customer satisfaction by managing customer and monitoring scorecards, addressing proactively potential key issues.