Junaid Ahmad
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Skills
Timeline
Professional experience for Junaid Ahmad
- Current 4 years and 9 months, since Jul 2021
IT Operations Analyst
ExxonMobil
- Preventing, and resolving technical issues reported by end-users daily (Software/Hardware) - Handling tickets (Incidents/ Working Orders/Service Tasks/ Errors) on the client's ITSM tools (Service-NOW). - Installed and configured 53 Zoom Rooms at the client's site for 2 thousand users in two weeks. - Providing L2 end-user/deskside support.
- 9 months, Jan 2024 - Sep 2024
IT Operations Lead
ExxonMobil
- 10 months, Oct 2020 - Jul 2021
Data Center Support Engineer
Smart Techno Services
- Worked at data centers to install network equipment and provide on-site support for remote technicians. - Managed the desktops and laptops of the users. - Maintained User's data and Access Accounts.
- 7 months, Aug 2019 - Feb 2020
IT Support Technician
Workset oHG
- Troubleshoot and diagnosed issues with 40 IT equipment and applications while working for mipaS. - Dealt with customer complaints efficiently and professionally as per service level agreement.
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