KUNAL SRIVASTAVA

is available. ✅

Angestellt, Service Associate, Crowne Plaza Berlin City Centre
Berlin, Germany

Skills

Business Development
Projektmanagement
MS Office
Flexibilität
Teamfähigkeit
Qualitätsmanagement
Engagement
Management
Customer service
Procurement
Account Management
Service Management
Customer Support
English Language
German
Master of Business Administration
After Sales Management
Microsoft Excel
Complaints Processing
Offer management
Customer orientation
Marketing
Events
Recruitment

Timeline

Professional experience for KUNAL SRIVASTAVA

  • Current 2 years and 5 months, since Sep 2023

    Service Associate

    Crowne Plaza Berlin City Centre

    1)Coordinated activities and events based on company requirements. 2)Implemented Chill and Dine service to improve guest satisfaction, aiming for a 10% increase in positive feedback within the first quarter. 3)Overseeing opening and closing procedures for all departments, ensuring efficiency and accuracy. 4)Working closely with all related areas, such as Client Operations & Care and Customer Service.

  • 3 months, May 2024 - Jul 2024

    Client Service Account Manager

    RI5E

    1)Engage with clients to provide updates, address concerns, and ensure effective alignment with their needs. 2)Collaborate cross-functionally with sales, product development, and customer support teams to deliver service and resolve issues promptly. 3)Identify upselling and cross-selling opportunities to enhance value and business growth. 4)Screened and Interviewed candidates for the Sales & Marketing process. Capture client feedback to enhance service offerings and exceed expectations continually.

  • 5 months, Apr 2023 - Aug 2023

    Coordinator

    Parksten

    1)Supported HR management in daily operations, including record keeping and data management. 2)Assisted in the recruitment process by screening resumes and coordinating interviews. 3)Maintained HR documents and employee files, ensuring confidentiality. 4)Contributed to the development of employee engagement initiatives.

  • 6 years and 3 months, Jul 2016 - Sep 2022

    Recruiter

    Verve Enterprises

    1)Developed and implemented creative recruiting strategies to attract qualified candidates. 2)Conducted thorough screenings and interviews to assess candidate qualifications and fit. 3)Collaborated with hiring managers to understand their hiring needs and requirements.

Educational background for KUNAL SRIVASTAVA

  • 1 year and 7 months, Oct 2022 - Apr 2024

    Human resource management

    BSBI

    Project Management Human Resource

Languages

  • German

    Intermediate

  • English

    First language

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