Kai-Uwe Wolf
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Kai-Uwe Wolf
- 2 Jahre, Feb. 2016 - Jan. 2018
Director Services, Head of Business Exellence Managed Services
Redknee Inc.
-Standardisation of Managed Service processes -Synchronisation of interworking with all other organisations in Redknee -Development and communication of “Best Practices” -Development and introduction of new Services products -Definition and extension of the Services Mode of Operation -Extension of the Services tool portfolios -Partner management for internal und external services partners -Leading the Business Excellence team -Member of the leadership team of the Services Business Unit
- 6 Monate, Aug. 2015 - Jan. 2016
Director Support, Head of Program Managed Services
Redknee Inc.
- Development and enhancement of Managed Service concepts for Redknee customers - Bring up of new Managed Service location - Standardisation of Managed Service processes - Increasing the profitability through optimised processes - Introduction and development of an end-to-end tooling for all Managed Service teams - Synchronisation of interworking with all other organisations in Redknee - Leading the Managed Services team - Member of the leadership team of the Support Business Unit
- 7 Monate, Jan. 2015 - Juli 2015
Director Support, Head of Regional Care Region West
Redknee Inc.
- Leading the regional Care teams for the Redknee region west (4 teams in 17 countries) - Provisioning of a 24*7technical level 2 support for all customers in the region - Introduction and enhancement of the regional Support concepts - Team coordination - Member of the leadership team of the Support Business Unit
- 1 Jahr und 3 Monate, Okt. 2013 - Dez. 2014
Director Support, Support Product Management
Redknee Inc.
- Definition und Enhancement of all Support relevant product items - Development and introduction of new Support products - Support of the Redknee Care Program Management teams with OEM partner related tasks - Development and lead of the Support Pricing team - Development of competitive Support pricing models - Member of the leadership team of the Support Business Unit
- 6 Monate, Apr. 2013 - Sep. 2013
Team Leader Care Program Manager BSS
Redknee Inc.
- Transition of the Service Account management to Care Program management - Coordination of all Support relevant activities within the new Support organisation - Definition, introduction and enhancement of new support processes - Customer specific support of pilot projects - Leading the Care Program Manager Team - Member of the leadership team of the Support Business Unit
- 1 Jahr und 3 Monate, Jan. 2012 - März 2013Nokia Siemens Networks
Team Leader Service Account Management
Setup of a new Service Account Manager teams for the business unit Billing Charging and Care - Coordination of all service relevant activities within the Technical Support organisation - Definition, introduction and enhancement of new service processes - Coordination of the interworking within Nokia Siemens Networks (Sales, R&D, Operations) - Customer specific support of pilot projects - Leading the Service Account Manager - Member of the leadership team of the Service Business Unit
- Management of all service relevant activities with OEM partners (e.g. Oracle, Hewlett Packard, Fujitsu, IBM, IB Remarketing) - Development and enhancement of OEM service concepts for all OEM components - Organisation and hosting of regular operational review meetings with OEM partners - Support of the Service Account Manager teams to solve OEM related challenges
- Planning, installation and local acceptance of the Charging Billing and Care software projects - Planning, steering and local implementation of the hardware setup - Setup and coordination of the maintenance phase after launch - Escalation Management for all hardware and software problems - Development and implementation of customer specific service concepts - Sales support and services offer generation - Team lead Service Account Management global
Customer project support for SW projects for intelligent Networks Service Account Manager for intelligent Networks for Projects in India Team leader Service Account Management for the region India and Asia/Pacific
- 7 Monate, Sep. 1999 - März 2000
Project Manager Customer project implementation
Mannesmann Arcor AG & Co. KG
Implementation of Internet/Intranet services Implementation of customer specific data services projects
- 2 Jahre und 1 Monat, Aug. 1997 - Aug. 1999
Head of Central Dispatching
o.tel.o communications GmbH& Co KG & Mannesmann o.tel.o GmbH
- lead of the central dispatching Team for coordination of customer technical Service engineers - Technical Analyst and Systemservice for customer data services
- 5 Monate, März 1997 - Juli 1997
Application Developer - VBA Client Server Applications
CGI Informatik GmbH Berlin
• Project: “Development of an analysis tool for a leakage detection device“ (Basis MS ACCESS 5.0) • Development and maintenance of customer specific Microsoft-Office applications
- 6 Monate, Aug. 1995 - Jan. 1996
Consultant for a Measuring Instrument company
Specht Meßtechnik für Umweltschutz GmbH
Software development for a new Photosynthesis measuring instrument
- 3 Jahre, Juli 1992 - Juni 1995
Research Assistant
AUF (Adlershofer Umwelt- und Forschungs) GmbH
Ausbildung von Kai-Uwe Wolf
- 1 Jahr, Feb. 1995 - Jan. 1996
Application Developer Client/Server
Siemens Nixdorf training center
VBA, C++, Visual C++ based application development for Client/Server application database development & configuration (Oracle, Informix)
- 4 Jahre und 11 Monate, Aug. 1987 - Juni 1992
Crystallography
Humboldt University of Berlin
Material science, semiconductor
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Russisch
Grundlagen
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