Kalpesh Jain

• Project Steering: Led end-to-end workflows for 9+ web/e-commerce projects from concept to deployment. • Team Coordination: Supervised agile workflows for cross-functional dev/design teams to meet strict timelines and quality metrics. • Stakeholder Management: Primary contact for strategic communication and onboarding with local/international clients (e.g., Pana Organic). • CMS Training: Trained and onboarded customers in WordPress and Shopify for independent platform maintenance.

• Cross-Departmental Practice: Rotated through core operational departments, gaining hands-on experience in front-office, guest relations, and service delivery. • Quality & Compliance: Collaborated with housekeeping and facility teams to enforce strict operational hygiene and quality benchmarks. • Data Analysis & Strategy: Analyzed guest feedback trends and co-developed retention strategies, contributing to a measurable lift in satisfaction scores.

• Core Focus: Project Management, Business Administration (BWL), Services Marketing, Team Leadership, Crisis Communication, and Organizational Management.