Kareem Jazzazi

Analysed historical data and market trends to develop accurate forecasts. Analysed market trends and competitor pricing strategies to optimise revenue. Handled incoming reservations through multiple channels ensuring guaranteed bookings.

Managed a 250-guest list and analysed guest data to enhance the event’s offerings. Aided in designing the guest experience journey throughout the event’s timeline. Aided in the overall atmosphere of the event as well as the upkeep of the venue. Improved the guest experience and check-in, resulting in a 50% faster check-in time than projected and an 80% guest satisfaction rate. Utilised 97.6% of the allocated budget, balancing cost efficiency and exceptional service.

Processed check-ins and check-out procedures while maintaining Forbes & brand standards. Handled guest payments, including cash and credit cards. Served as a communication hub between guests and most hotel departments. Addressed guest complaints and concerns while ensuring high standards.

Managed a team of 30 individuals across 6 departments, ensuring seamless coordination and execution. Oversaw the planning, organisation and execution of the 100-attendee event. Achieved a 96.2% overall guest satisfaction. Regularly conducted team meetings, ensuring open communication and providing constructive feedback.

Addressed guests’ concerns, questions and requests by communicating them effectively to the concerned departments. Managed all front desk operations, including but not limited to check-in/-out, billing, credit limits, routings and analysis of daily arrival/departure reports. Coordinated daily operational guest relations tasks such as pre-arrival preparations, VIP guest protocols and VIP check-in and check-out.

Monitored traffic flow in the lobby and minimised the waiting time of guests. Provided information about recommendations for restaurants, local attractions, nightlife, and entertainment Exceeded property standards by engaging and identifying guests’ needs.

Managed & coordinated events at high standards. Directed internal/external communications during events. Headed the organisation of fundraising events and their marketing. Contributed to the organisation of volunteering trips.