Katharina Weiß

Angestellt, Senior Director / Head of Customer Success Europe, quantilope
Hamburg, Germany

Fähigkeiten und Kenntnisse

Agile Insights
People Management
Customer Success
Consumer Insights
Werbetracking
Pre- und Posttest
Campaign development
Cross country campaigns
Research
FMCG
Customer Segmentation
Werbeforschung
Werbung
Pretest
empirische Sozialforschung
Werbe-Pretest
Marktforschung
Pretesting
Brand Health Tracking
Consulting
Quantitative Research
Quantitative Methoden
Internationales Projektmanagement
Advertising Research
Storytelling

Werdegang

Berufserfahrung von Katharina Weiß

  • Current 3 years and 11 months, since Jul 2022

    Senior Director / Head of Customer Success Europe

    quantilope

    -Ensure high customer value and an outstanding client experience using quantilope. -Lead the research consulting team in EMEA, grow and retain existing RCs -Develop and implement strong Mission and Vision to ensure company scalability. -Develop new and lift existing processes and systems to the next level to ensure seamless workflows and allow reliable capacity planning. -Lead and manage team through times of organizational changes. -Be an ambassador and act as a role model of the unique company culture.

  • 6 months, Jan 2022 - Jun 2022

    Director / Head of Customer Success Europe

    quantilope

    -leading, growing and retaining the EMEA Customer Success team (Research Consultants and Team Leads with own teams) -KPI responsibility for the EMEA Customer Success team -strategic development of the team to ensure customer satisfaction and scalable working processes

  • 1 year and 6 months, Jul 2020 - Dec 2021

    Associate Director /Head of Customer Success DACH

    quantilope

    -people responsibility: leading and development of the Customer Success DACH team (Research Consultants and Team Leads with own teams) -KPI responsibility for the Customer Success DACH team -strategic development of the team to ensure customer satisfaction and scalable working processes

  • 10 months, Sep 2019 - Jun 2020

    Senior Research Consultant / Team Lead

    quantilope

    -People management: leading a team of 5-6 (Junior) Research Consultants -Ensuring Customer Success: consulting and empowering clients to work with agile insights software, support on study design and deriving of key insights

  • 3 years and 6 months, Mar 2016 - Aug 2019

    Senior Research Executive (Werbe- und Kommunikationsforschung)

    Ipsos GmbH

    -Creative Excellence expert: providing advertising analysis and recommendation to clients in all stages of their campaign development (Early Stage, Creation Pretesting, In-Market performance) -Guiding international clients from FMCG and OTC sector on communication development and strategic planning for their brands through relevant research -Providing cross-country and cross-category analysis to reveal most relevant insights helping clients to further drive business, also based on over time learnings

  • 6 months, Jan 2015 - Jun 2015

    Weltreise

    privater Auslandsaufenthalt

    Individuelle Rucksackreise von Buenos Aires (Argentinien) nach San Francisco (Kalifornien) durch Argentinien, Chile, Panama, Costa Rica, Nicaragua, Mexico, USA. Während der Reise zwei je zweiwöchige Arbeitserfahrungen: 1) auf einem Weingut in der Mendoza Weinregion 2) auf einer Farm im Weingebiet El Dorado in Californien

  • 11 months, Feb 2014 - Dec 2014

    Senior Research Executive

    Ipsos GmbH

    Project Management and Client Service in Brand and Advertising Research Quantitative market and marketing research for international clients from FMCG sector Running Pretesting and Tracking studies

  • 2 years and 1 month, Jan 2012 - Jan 2014

    Research Executive

    Ipsos GmbH

    Project Management and Client Service in Brand and Advertising Research Quantitative market and marketing research for international clients from FMCG sector Running Pretesting and Tracking studies

  • 4 months, Sep 2011 - Dec 2011

    Projektmanager

    Deutsches Institut für Service-Qualität GmbH & Co. KG
  • 6 months, Jan 2011 - Jun 2011

    Weltreise

    privater Auslandsaufenthalt

    Mit dem Campervan durch Neuseeland und Australien und mit dem Rucksack durch Hongkong, Singapur, Malaysia und Thailand

  • 4 years and 9 months, Apr 2006 - Dec 2010

    Research Consultant

    Harris Interactive AG

Ausbildung von Katharina Weiß

  • 5 years and 5 months, Oct 1999 - Feb 2005

    Sozialwissenschaft, Medienwissenschaft, Literaturwissenschaft

    Universität Osnabrück

Sprachen

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • Polish

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C1 (Fließend)

  • Spanish

    A1-A2 (Grundkenntnisse)

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