Katrin Göbel

Angestellt, Head of Customer Service, pepXpress Touristik & Marketing GmbH
Köln, Germany

Fähigkeiten und Kenntnisse

Team Management
Customer Service
Durchführung von Schulungen
Airport Service Management
Bachelor of Arts in Tourism and Travelmanagement
Reiseveranstalter
Recruitment
Team leadership
Training
Verkaufstraining
MS Office
English Language
Customer Relationship Management
People Management
Process Optimization
Customer Relations
Project Planning
CRM Systems
Project Management
Berufserfahrung im Ausland
problem solving skills
Motivation und Ehrgeiz
Teamfähigkeit
presentation skills
Working in a multicultural team
Kommunikationsfähigkeit
Leadership
Responsible

Werdegang

Berufserfahrung von Katrin Göbel

  • Current 1 year and 6 months, since Dec 2024

    Head of Customer Service

    pepXpress Touristik & Marketing GmbH
  • 11 months, Jan 2024 - Nov 2024

    Teamlead Customer Success Management

    SKR Reisen GmbH
  • 1 year, Jan 2023 - Dec 2023

    Teamlead Destination Operation Management

    SKR Reisen GmbH
  • 1 year and 5 months, Jun 2021 - Oct 2022

    Service Delivery Team Manager

    TUI

  • 7 months, Dec 2020 - Jun 2021

    Projektleiter Schulungsteam Sozialforschung

    infas Institut für angewandte Sozialwissenschaft GmbH
  • 4 months, Sep 2020 - Dec 2020

    Operational Trainer

    Amazon VZ Rheinland

  • 5 months, Nov 2019 - Mar 2020

    Sales Assistant

    Skischule Ischgl

  • 1 year and 8 months, Mar 2018 - Oct 2019

    Service Delivery Team Manager

    Thomas Cook AG

  • 6 months, Oct 2018 - Mar 2019

    Recruiter

    Thomas Cook Service AG

    Recruiting new talents for Summer 2019

  • 10 months, May 2017 - Feb 2018

    Head Representative

    Thomas Cook AG

    My daily tasks include customer contact, but mostly contact with our service representatives, to make sure that all operations are running the way they should. I am in charge to control plannings, check the Corporate Identity and make sure that the sales targets are achieved.

  • 2 years and 9 months, Aug 2014 - Apr 2017

    Destination Representative

    Thomas Cook AG

    Continuously improving the service that we are delivering to our guests within the destination, providing help and information, preparing and doing meetings for up to 200 guests, offering quick and applicable solutions to keep a high company standard

Ausbildung von Katrin Göbel

  • 3 years, Aug 2011 - Jul 2014

    Tourism and Travelmanagement

    IUBH - School of Business and Management

Sprachen

  • English

    C1 (Fließend)

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • Spanish

    A1-A2 (Grundkenntnisse)

  • French

    A1-A2 (Grundkenntnisse)

  • Dutch

    A1-A2 (Grundkenntnisse)

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