Khaled Itani

• Built the Revenue Growth Department from the ground up; recruited and led 4 direct members (Business Analysts, Data Analysts). • Increased Organization revenue by 20% YoY by optimizing service features and reducing churn. • Led cross-departmental coordination between marketing, sales, product, and finance. • Developed automated analytical dashboards using Power BI and MySQL, reducing manual work by 5+ hours weekly.

• Led 20+ end-to-end SaaS and virtualization projects from pre-sales to post-launch optimization across MENA and African markets. • Delivered large-scale system implementations for clients including MTN, Africell, and Zain Group • Orchestrated Agile sprint planning and stakeholder engagement across 30+ cross-functional teams, ensuring alignment and delivery on time. • Standardized project workflows by introducing templated documentation, reducing project delivery timelines by 20%.

• Deployed 40+ custom service solutions for regional telecom operators. • Launched a regional support center and mentored a 6-member engineering team. • Developed SLA tracking and automation processes, reducing operational overhead by 50%. • Implemented incident management workflows and proactive monitoring, improving service response times.

• Oversaw installation and testing of 50+ BTS stations, ensuring compliance with client quality standards. • Conducted SSV and cluster testing on 40+ sites using Genex Probe tools. • Managed and trained 6 field supervisors to meet tight national rollout deadlines.