Khaled Itani

As a Senior Project Manager focused on revenue growth, I lead cross-functional programs that improve onboarding, retention, and conversion. My role centers on aligning commercial, product, Operation, and data teams to deliver complex initiatives. I manage execution across teams and stakeholders, ensuring clarity, momentum, and measurable outcomes. I also work with analytics and ops leads to shape performance frameworks and executive dashboards that support day-to-day decisions and long-term planning.

As a Senior Project Manager in Tech and Product, I’ve led the delivery of 20+ End-to-End SaaS platforms across 10+ countries, overseeing scope, schedules, and vendor coordination while managing cross-functional execution. I focus on structured project delivery, defining playbooks, introducing SOPs, and establishing clear change control processes to ensure scalable, on-time rollouts.

In this role, I led the successful onboarding and integration of 40+ telecom platforms, managing end-to-end implementation and ongoing support across client environments. Beyond technical delivery, I built and scaled support operations, including launching a remote support center and managing a team of 6 engineers. I introduced SLA reporting frameworks and automated escalation workflows, helping reduce incident overhead by 50% and ensuring consistent, high-quality support.

• Oversaw installation and testing of 50+ BTS stations, ensuring compliance with client quality standards. • Conducted SSV and cluster testing on 40+ sites using Genex Probe tools. • Managed and trained 6 field supervisors to meet tight national rollout deadlines.