Khaled Itani

Angestellt, Customer Success Manager, Apliman
Berlin, Deutschland

Fähigkeiten und Kenntnisse

Project Management
MS Office
Communication skills
Team work
Business Development
Business Contacts
Consulting
Technology
Team leadership
Leadership
Creativity
IT Project Management
SaaS
English Language
Business administration
Account Management
Microsoft Excel
Customer care

Werdegang

Berufserfahrung von Khaled Itani

  • Bis heute 3 Jahre, seit Jan. 2023

    Customer Success Manager

    Apliman

    customer success and SaaS delivery operations across multiple regions, aligning product, engineering, and commercial teams to drive adoption and operational excellence. Partner on strategic roadmap planning, performance frameworks, and cross-functional governance to enhance customer experience and business outcomes.

  • 2 Jahre, Jan. 2021 - Dez. 2022

    Senior Project Manager

    Apliman

    Managed digital transformation and SaaS delivery programs across diverse markets. Standardized PMO practices, strengthened collaboration across departments, and guided teams through the implementation of scalable delivery frameworks aligned with strategic goals.

  • 3 Jahre, Jan. 2018 - Dez. 2020

    Software Project Manager

    Apliman

    Oversaw end-to-end delivery of digital and telecom projects, coordinating product, engineering, and operations teams to ensure smooth implementation and customer alignment. Drove process improvements that supported more efficient project execution.

  • 3 Jahre und 4 Monate, Sep. 2014 - Dez. 2017

    Software Deployment Solution Expert

    Apliman

    Delivered telecom and SaaS platform deployments across multiple clients and regions. Focused on system reliability, automation, and operational support for large-scale digital services.

  • 1 Jahr und 6 Monate, März 2013 - Aug. 2014

    Telecom Site Installation Engineer

    Serta Technologies

    • Oversaw installation and testing of 50+ BTS stations, ensuring compliance with client quality standards. • Conducted SSV and cluster testing on 40+ sites using Genex Probe tools. • Managed and trained 6 field supervisors to meet tight national rollout deadlines.

Ausbildung von Khaled Itani

  • 2 Jahre und 1 Monat, Feb. 2021 - Feb. 2023

    Business Administration

    Arab Open University - Beirut

  • 3 Jahre und 1 Monat, März 2010 - März 2013

    computer and communication engineering

    Arts, Sciences and Technology University in Lebanon

Sprachen

  • Englisch

    Fließend

  • Deutsch

    Gut

  • Arabisch

    Muttersprache

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