Khaled Itani

customer success and SaaS delivery operations across multiple regions, aligning product, engineering, and commercial teams to drive adoption and operational excellence. Partner on strategic roadmap planning, performance frameworks, and cross-functional governance to enhance customer experience and business outcomes.

Managed digital transformation and SaaS delivery programs across diverse markets. Standardized PMO practices, strengthened collaboration across departments, and guided teams through the implementation of scalable delivery frameworks aligned with strategic goals.

Oversaw end-to-end delivery of digital and telecom projects, coordinating product, engineering, and operations teams to ensure smooth implementation and customer alignment. Drove process improvements that supported more efficient project execution.

Delivered telecom and SaaS platform deployments across multiple clients and regions. Focused on system reliability, automation, and operational support for large-scale digital services.

• Oversaw installation and testing of 50+ BTS stations, ensuring compliance with client quality standards. • Conducted SSV and cluster testing on 40+ sites using Genex Probe tools. • Managed and trained 6 field supervisors to meet tight national rollout deadlines.