Klara Busa

Angestellt, Business Operation Specialist, IT Services Hungary Ltd.

Budapest, Hungary


English Language
German Language
3 years work experience in Shared Service Center
work experience with nearshored ICT services
management skills (middle management)
experience with political PR
expericence in news editing | writing
text oriented attitude
ITIL V3 Foundation
Six Sigma Yellow Belt Trainig
Basics of Classical Project Management
Basics of Agile Project Management


Professional experience for Klara Busa

  • Current 8 years and 9 months, since Oct 2015

    Business Operation Specialist

    IT Services Hungary Ltd.

    Half year experience on Controlling assistance tasks for Service Delivery Units in a 1300 FTE Service Line Project assistance for internal projects Resoruce Mgmt tasks from 01. January 2017.

  • 3 years, Nov 2012 - Oct 2015

    Team Leader | Monitoring + Incident Management

    T Systems | IT Services Hungary (ITSH)

    People management Financial planning - basics Coordination in professional topics Handling escalations Virtual Team ITIL based processes Nearshored services Six Sigma - Lean Yellow Belt Training | 2015. Q1 | IT Services Hungary (Budapest) Basics in Agile Project Management Trainig | 2013. | Szinergia (Budapest) Basics in Classical Project Management Training | 2013. | Szinergia (Budapest)

  • 1 year and 4 months, Aug 2011 - Nov 2012

    Application Administrator

    T Systems | IT Services Hungary (ITSH)

    Server and Application monitoring for a German client Handling Incidents Ticket-Dispatching Working language: German ITIL v3 Foundation Exam (2012)

  • 2 years and 6 months, Feb 2008 - Jul 2010

    Communication Staff

    Hungarian Prime Minister's Cabinet

    Creating brief professional summaries for the public programs of state executives Professional background information based on inputs from the ministries, public administration Preparing Q&As for interviews, event-related media monitoring

  • 1 year and 8 months, Jul 2006 - Feb 2008

    Personal Assistant

    Hungarian Prime Minister's Cabinet

    Preselecting professional documents for decision makers Preparing reports of meetings, deadline- and task management

  • 4 years and 7 months, Jan 2002 - Jul 2006

    Online Content Editor

    Hungarian Telephonbook Publisher Ltd. | Magyar Telefonkönyvkiadó Társaság

    Participation in the company’s Internet search site content development projects Tasks at online winning games Newsletters, DM-letters Presentation of different internal statistics Cooperation in implementing and managing online projects with German partner companies Participation in training of sales colleagues

  • 1 year and 9 months, Jul 1999 - Mar 2001

    Media Staff

    Magyar Telekom | Matáv Rt.

    Participation in creating new services Participation in mini projects

  • 1 year and 1 month, Sep 1997 - Sep 1998

    Foreign News Editor


    Participating in daily news editing | Hír3 News

  • 2 years and 1 month, Sep 1995 - Sep 1997

    Freelancer for daily newspaper Magyar Hírlap | Economic section

    Magyar Hírlap

Educational background for Klara Busa

  • 2000 - 2002

    ELTE | Postgraduate Media Management Studies

  • 1994 - 1998



    Master of Art

  • 1990 - 1996

    International Relations

    Corvinus-Universität Budapest

    Master of Science


  • English


  • German


  • Russian


  • Hungarian

    First language


Vielfalt :)

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