Koketso Dube

Angestellt, Customer Service Officer, U.S. Consulate General Johannesburg
Johannesburg, South Africa

Fähigkeiten und Kenntnisse

Team work
Consulting
Communication skills
Marketing
Reliability
Customer service
Customer Experience Management
Confidentiality
Empathy
Administration
Service Management
Leadership
Tourism Management
Salesforce
Customer Relations
Customer Relationship Management
Complaint management
Strong personality
ability to work under pressure
Customer satisfaction
MS Office
Travel Advice
attention to detail
Customer inquiries
Interpersonal skills
Amadeus
QuickTrav

Werdegang

Berufserfahrung von Koketso Dube

  • Current 1 year and 1 month, since May 2025

    Customer Service Officer

    U.S. Consulate General Johannesburg

  • 8 months, Sep 2024 - Apr 2025

    Customer Service Clerk

    Postbank

  • 1 year and 1 month, Aug 2023 - Aug 2024

    Junior Travel Consultant

    Reatswelela Travel & Tours

  • 1 year and 1 month, Aug 2022 - Aug 2023

    Operations Support Clerk

    Kagiso Local Tourism Association

  • 6 months, Jan 2022 - Jun 2022

    Asset Clerk Assistant

    North West Parks & Tourism Board

Ausbildung von Koketso Dube

  • Current 1 year and 3 months, since Mar 2025

    Salesforce Administration

    ALX Africa

  • Current 1 year and 3 months, since Mar 2025

    Salesforce Administration

    ALX Africa

  • 10 months, Feb 2024 - Nov 2024

    Business Administration

    Johannesburg Business School

    I recently completed a Postgraduate Diploma in Business Administration (NQF Level 8) at Johannesburg Business School, focused on digital transformation and strategic management. The programme equipped me with key skills in digital marketing, operations, financial management, and leadership which was preparing me to drive innovation and navigate complexity in today’s digital business environment.

  • 6 months, Jan 2023 - Jun 2023

    Management and Leadership

    FPD Business School

  • 6 months, Jan 2023 - Jun 2023

    Management and Leadership

    FPD Business School

  • 6 months, Jan 2023 - Jun 2023

    Management and Leadership

    FPD Business School

  • 6 months, Jan 2023 - Jun 2023

    Management and Leadership

    FPD Business School

  • 10 months, Feb 2021 - Nov 2021

    Tourism Management

    North-West University

    I hold a Bachelor of Arts Honours in Tourism Management, which has deepened and advanced my expertise in tourism development, destination marketing, and sustainable travel operations. This postgraduate qualification has equipped me with strategic thinking, research skills, and industry insight, enabling me to effectively contribute to the tourism sector and advance in a career as a tourism manager.

  • 2 years and 10 months, Feb 2018 - Nov 2020

    Tourism Management

    North-West University

    I hold a BA in Tourism Management, a nationally and internationally recognised degree focused on sustainable tourism. The programme equipped me with skills to evaluate tourism’s environmental, social, and economic impact, promote responsible tourism, and engage diverse communities. My electives in Development Studies deepened my understanding of sustainable development and effective communication in the sector.

Sprachen

  • English

    C2 (Verhandlungssicher / Muttersprachlich)

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