Koketso Dube

Angestellt, Customer Service Officer, U.S. Consulate General Johannesburg
Johannesburg, Südafrika

Fähigkeiten und Kenntnisse

Team work
Consulting
Communication skills
Marketing
Reliability
Customer service
Customer Experience Management
Confidentiality
Empathy
Administration
Service Management
Leadership
Tourism Management
Salesforce
Customer Relations
Customer Relationship Management
Complaint management
Strong personality
ability to work under pressure
Customer satisfaction
MS Office
Travel Advice
attention to detail
Customer inquiries
Interpersonal skills
Amadeus
QuickTrav

Werdegang

Berufserfahrung von Koketso Dube

  • Bis heute 8 Monate, seit Mai 2025

    Customer Service Officer

    U.S. Consulate General Johannesburg

  • 8 Monate, Sep. 2024 - Apr. 2025

    Customer Service Clerk

    Postbank

  • 1 Jahr und 1 Monat, Aug. 2023 - Aug. 2024

    Junior Travel Consultant

    Reatswelela Travel & Tours

  • 1 Jahr und 1 Monat, Aug. 2022 - Aug. 2023

    Operations Support Clerk

    Kagiso Local Tourism Association

  • 6 Monate, Jan. 2022 - Juni 2022

    Asset Clerk Assistant

    North West Parks & Tourism Board

Ausbildung von Koketso Dube

  • Bis heute 10 Monate, seit März 2025

    Salesforce Administration

    ALX Africa

  • Bis heute 10 Monate, seit März 2025

    Salesforce Administration

    ALX Africa

  • 10 Monate, Feb. 2024 - Nov. 2024

    Business Administration

    Johannesburg Business School

    I recently completed a Postgraduate Diploma in Business Administration (NQF Level 8) at Johannesburg Business School, focused on digital transformation and strategic management. The programme equipped me with key skills in digital marketing, operations, financial management, and leadership which was preparing me to drive innovation and navigate complexity in today’s digital business environment.

  • 6 Monate, Jan. 2023 - Juni 2023

    Management and Leadership

    FPD Business School

  • 6 Monate, Jan. 2023 - Juni 2023

    Management and Leadership

    FPD Business School

  • 6 Monate, Jan. 2023 - Juni 2023

    Management and Leadership

    FPD Business School

  • 6 Monate, Jan. 2023 - Juni 2023

    Management and Leadership

    FPD Business School

  • 10 Monate, Feb. 2021 - Nov. 2021

    Tourism Management

    North-West University

    I hold a Bachelor of Arts Honours in Tourism Management, which has deepened and advanced my expertise in tourism development, destination marketing, and sustainable travel operations. This postgraduate qualification has equipped me with strategic thinking, research skills, and industry insight, enabling me to effectively contribute to the tourism sector and advance in a career as a tourism manager.

  • 2 Jahre und 10 Monate, Feb. 2018 - Nov. 2020

    Tourism Management

    North-West University

    I hold a BA in Tourism Management, a nationally and internationally recognised degree focused on sustainable tourism. The programme equipped me with skills to evaluate tourism’s environmental, social, and economic impact, promote responsible tourism, and engage diverse communities. My electives in Development Studies deepened my understanding of sustainable development and effective communication in the sector.

Sprachen

  • Englisch

    Muttersprache

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