Kolja Hanke
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Kolja Hanke
- Current 8 years and 7 months, since Dec 2017
VP Quality Management for Global Cloud Services
SAP America
- 3 years and 2 months, Jul 2013 - Aug 2016
VP Operations & Quality Americas
T-Systems North America
- Responsible for all operational and quality related topics in the region Americas which consists of North America, Brazil, and Mexico. - Driving quality improvement programs across the region. - Implementing structured operational processes.
- 8 months, Jan 2011 - Aug 2011
Vice President
SAP AG
- 2 years, Jan 2009 - Dec 2010
Program Director
SAP AG
Program Director of Global Efficiency Program, Business Process Efficiency & Sustainability, Lean Methodologies, Business Change Management
- 2 years, Jan 2007 - Dec 2008
Director Engagement Operations
SAP AG
- Responsible for Premium Maintenance engagements within the industries Services & Telecommunications - Germany & Benelux - Accountable for decision making during the escalation of critical situations - Pre- & post-sales activities - Managing people in a matrix-style organization
- 6 months, Jul 2006 - Dec 2006
Executive Board Assistant in Paris, France (Top Talent Program)
SAP AG
- Development and realization of new ideas around several subjects within and across (a) board area(s) - Support of board member for the development of new strategic initiatives - Control decision processes of operational questions
- 4 months, Mar 2006 - Jun 2006
Management Coach in Tokyo, Japan
SAP AG
Management Coaching in Japan - Implement proper reporting facilities to headquarter - Lead Banking taskforce in Asia - De-escalation of customer projects in Asia - Establish cooperation between Asian countries
- 1 year and 6 months, Sep 2004 - Feb 2006
Head of Solution Support Ireland
SAP AG
- Built-up line of business in Ireland - Close cooperation with Solution Support in US & EMEA - Matrix reporting - Line (HR) Management
- 4 years, Sep 2000 - Aug 2004
Chief Service Architect
SAP AG
Mission Critical Support - SAP Safeguarding Service Delivery - SAP Empowering Service Delivery - SAP Solution Management Optimization Service Delivery - Built-up of Safeguarding Services - Escalation Control
- 3 years, Sep 1997 - Aug 2000
Werksstudent
Enercity
Ausbildung von Kolja Hanke
- 3 years, Sep 1997 - Aug 2000
Informationsmanagement
Leibniz Akademie Hannover
Sprachen
German
English
Portuguese
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