Kolja Hanke
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Kolja Hanke
- Bis heute 7 Jahre und 8 Monate, seit Dez. 2017
VP Quality Management for Global Cloud Services
SAP America
- 3 Jahre und 2 Monate, Juli 2013 - Aug. 2016
VP Operations & Quality Americas
T-Systems North America
- Responsible for all operational and quality related topics in the region Americas which consists of North America, Brazil, and Mexico. - Driving quality improvement programs across the region. - Implementing structured operational processes.
- 8 Monate, Jan. 2011 - Aug. 2011
Vice President
SAP AG
- 2 Jahre, Jan. 2009 - Dez. 2010
Program Director
SAP AG
Program Director of Global Efficiency Program, Business Process Efficiency & Sustainability, Lean Methodologies, Business Change Management
- 2 Jahre, Jan. 2007 - Dez. 2008
Director Engagement Operations
SAP AG
- Responsible for Premium Maintenance engagements within the industries Services & Telecommunications - Germany & Benelux - Accountable for decision making during the escalation of critical situations - Pre- & post-sales activities - Managing people in a matrix-style organization
- 6 Monate, Juli 2006 - Dez. 2006
Executive Board Assistant in Paris, France (Top Talent Program)
SAP AG
- Development and realization of new ideas around several subjects within and across (a) board area(s) - Support of board member for the development of new strategic initiatives - Control decision processes of operational questions
- 4 Monate, März 2006 - Juni 2006
Management Coach in Tokyo, Japan
SAP AG
Management Coaching in Japan - Implement proper reporting facilities to headquarter - Lead Banking taskforce in Asia - De-escalation of customer projects in Asia - Establish cooperation between Asian countries
- 1 Jahr und 6 Monate, Sep. 2004 - Feb. 2006
Head of Solution Support Ireland
SAP AG
- Built-up line of business in Ireland - Close cooperation with Solution Support in US & EMEA - Matrix reporting - Line (HR) Management
- 4 Jahre, Sep. 2000 - Aug. 2004
Chief Service Architect
SAP AG
Mission Critical Support - SAP Safeguarding Service Delivery - SAP Empowering Service Delivery - SAP Solution Management Optimization Service Delivery - Built-up of Safeguarding Services - Escalation Control
- 3 Jahre, Sep. 1997 - Aug. 2000
Werksstudent
Enercity
Ausbildung von Kolja Hanke
- 3 Jahre, Sep. 1997 - Aug. 2000
Informationsmanagement
Leibniz Akademie Hannover
Sprachen
Deutsch
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Englisch
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Portugiesisch
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