Kosara Yankova

• Managing a portfolio of accounts, walking customers through every step of the car buying journey by being friendly, knowledgeable, well organised and obsessed with detail • Building rapport to develop great relationships with customers and build trust with lenders, dealers and co-workers. Working with enthusiasm, energy and determination and promoting strong team culture

• Taking inbound queries regarding products and pricing, actively aiming to to spot problem points and help customers to resolve them, offering the best product suitable for their needs • Maintaining customer relations, managing renewal accounts, meeting and exceeding high volume sales targets in a competitive environment with positive can do attitude • Working closely with the marketing manager to implement marketing communication plan through creating online content for multiple platforms

Financial Accounting, Economics, Statistics, Management Accounting, Behavioral Psychology, Work Psychology, Consumer Behaviour