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Krishnendu Laha

Angestellt, Market Delivery Lead CX and CRM (Salesforce) - DACH, Cognizant Technology Solutions GmbH
Student, Global MBA Student, WHU - Otto Beisheim School of Management
Düsseldorf, Deutschland

Fähigkeiten und Kenntnisse

Project management
Coordination
Solution Architecture
Cloud Platform Integration
Loyalty Management
Customer Relationship Management
Pre-Sales Consulting
Konzept
Customer Experience Management
Program Management
Planning
Marketing
Informationstechnologie
Salesforce
Delivery Lead
People Management
Team Lead
Software
Leadership
Sales
Service
Management
SAP

Werdegang

Berufserfahrung von Krishnendu Laha

  • Bis heute 5 Monate, seit Dez. 2024

    Market Delivery Lead CX and CRM (Salesforce) - DACH

    Cognizant Technology Solutions GmbH

    The focus is on quality, on-time delivery and continuous value creation of our Salesforce engagement, where we help our customers achieve the best possible return on their IT investments. - Serving top Automotive clients in Germany to meet their digital goals for the respective business area - Responsible for leading Customer Experience engagement (Commerce, Sales, Marketing, Service and Experience) - Business Development in new and existing clients - People Management

  • 4 Jahre und 1 Monat, Dez. 2020 - Dez. 2024

    Salesforce Delivery Lead - Germany

    Cognizant Technology Solutions GmbH

    Responsible for Profit and Loss from Salesforce Delivery perspective for the accounts, which are managed from Germany, along with People management and supporting our Clients to meet resource demands. - Serving top Automotive clients in Germany - Responsible for helping clients to drive Customer Experience engagement (Commerce, Sales, Marketing, Service and Experience) - Business Development in new and existing clients - People Management

  • 3 Jahre und 2 Monate, Okt. 2017 - Nov. 2020

    Principal

    KPS AG
  • 4 Monate, Juni 2017 - Sep. 2017

    Koordinator / Solution Architekt

    Sopra Steria Consulting

    Transformationsprojekt mit einer Große Autokonzern Bank

  • 4 Monate, Feb. 2017 - Mai 2017

    Technical Solution Architect (yMkt / C4C / CRM)

    DIEBOLD NIXDORF

    Technical Solution Architect (yMkt / C4C / CRM). New Product using yMkt, CAR and Retail. Responsible for C4C Solution Portfolio.

  • 1 Jahr und 9 Monate, Mai 2015 - Jan. 2017

    Senior Applications Consultant

    Capgemini Deutschland GmbH

    Senior SAP CRM Berater / Solution Architekt

  • 1 Jahr und 2 Monate, März 2014 - Apr. 2015

    SAP CRM Consultant

    Mettler Toledo

    Responsible for designing, supporting solution and end-to-end delivery as Architect for the forms development as per 'New Form' concept (MT Methodology with object-oriented concept to support flexible development and easy maintenance). Also responsible to drive SAP CRM project as end-to-end technical solution lead and coordination with Solution Architect, Process Champion, IT Champion and Developer.

  • 5 Jahre und 6 Monate, Aug. 2008 - Jan. 2014

    Senior Consultant

    Capgemini

    SAP CRM Consultant, Technical Lead, Techno-functional consultant

  • 2 Jahre, Sep. 2006 - Aug. 2008

    Consultant

    HCL Technologies
  • 2 Jahre und 4 Monate, Juni 2004 - Sep. 2006

    SAP ABAP Developer

    Sanchit Solutions

    SAP ABAP Developer

Ausbildung von Krishnendu Laha

  • 1 Monat, Juni 2024 - Juni 2024

    Leadership and Strategy

    Columbia Business School

  • Bis heute 2 Jahre und 8 Monate, seit Sep. 2022

    Global MBA Student

    WHU - Otto Beisheim School of Management

  • 3 Jahre und 2 Monate, Jan. 2001 - Feb. 2004

    Information technology

    Sikkim Manipal University

Sprachen

  • Englisch

    Fließend

  • Deutsch

    Fließend

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