Krishnendu Laha

I am a strategic Market and Program Leader with 20+ years of international experience driving large-scale digital, AI, and customer transformation across the Manufacturing, Automotive, Retail, and Healthcare sectors. My career spans the full lifecycle of value creation—delivering multimillion-dollar programs, leading regional practices, scaling high-performing teams, and building trusted executive-level client relationships across Europe and Asia.

Responsible for Profit and Loss from Salesforce Delivery perspective for the accounts, which are managed from Germany, along with People management and supporting our Clients to meet resource demands. - Serving top Automotive clients in Germany - Responsible for helping clients to drive Customer Experience engagement (Commerce, Sales, Marketing, Service and Experience) - Business Development in new and existing clients - People Management

Transformationsprojekt mit einer Große Autokonzern Bank

Technical Solution Architect (yMkt / C4C / CRM). New Product using yMkt, CAR and Retail. Responsible for C4C Solution Portfolio.

Senior SAP CRM Berater / Solution Architekt

Responsible for designing, supporting solution and end-to-end delivery as Architect for the forms development as per 'New Form' concept (MT Methodology with object-oriented concept to support flexible development and easy maintenance). Also responsible to drive SAP CRM project as end-to-end technical solution lead and coordination with Solution Architect, Process Champion, IT Champion and Developer.

SAP CRM Consultant, Technical Lead, Techno-functional consultant

SAP ABAP Developer