Krunalkumar Patel

Work with NetSuite UI Customization (Fields, Lists, Forms, Records, Transactions, Segments, Tabs, Roles), Workflow, SuiteBundler, SuiteApps, Advanced PDF/HTML Templates. Troubleshooting technical queries in internal QA Environment and provide resolution over zoom Assisting customers, partners and solution providers Creating new and debugging existing solutions Liaise with different product teams and QA Engineers on complex technical problem Created, review and update Knowledge Base (KB) technical articles

Liaise with management and technical team to deal complex issues To understand and apply concept of ITIL best practices to the production environment Ability to manage personal workload and prioritize tasks Improve efficiencies - job throughput, resolution times, service and process improvements Deal with iPhone/iPad related issue using Microsoft Intune (MDM) and Vodafone LAN/WLAN incidents Working under high-pressure environment and meeting customer's KPI's and SLAs Strong Team player and adaptive mindset

Responsible for prompt resolutions of all incidents Troubleshoot hardware, software, network and mobile devices issues Establish and maintain effective working relationships with employees and team members throughout project Provide technical assistance and support to customers via phone, chat, email and via remote tool Work with ServiceNow ticketing tool