Krunalkumar Patel

Worked with NetSuite UI Customization (Fields, Lists, Forms, Records, Transactions, Segments, Tabs, Roles), Workflow, SuiteBundler, SuiteApps, Advanced PDF/HTML Templates. Troubleshot technical queries in internal QA Environment and provided resolution over zoom Assisted customers, partners and solution providers Created new and debugged existing solutions Liaised with different product teams and QA Engineers on complex technical problem Created, reviewed and updated Knowledge Base (KB) technical articles

Collaborated with management and technical teams to resolve complex issues using ITIL best practices. Managed priorities, improved service efficiency while meeting customer KPIs and SLAs. Troubleshot iPhone/iPad issues using Microsoft Intune MDM, Konica Minolta printers, S/MIME, Microsoft 365, internet connectivity, and Vodafone LAN/WLAN networks. Trained new team members through a buddy program and demonstrated strong teamwork and adaptability in high-pressure environments.

Resolved incidents promptly, maintaining a 90% first-call resolution rate without escalation. Troubleshot hardware, software, network connectivity and mobile-device issues through phone, chat, email and remote support tools. Built effective working relationships with employees and project teams. Supported three migration processes across two projects involving multiple ServiceNow instances, coordinating with relevant teams.