Lakshmi Chaitanya Palakurthi

1. First and second level support. 2. Problem reception, troubleshooting and analysis. 3. Coordination with internal teams to provide quality deliverables. 4. Checking and processing of incoming tickets from the customers in the ticketing tool. 5. Ticket management using JIRA ticketing system and user support by telephone system. 6. Technical Documentation on Atlassian Confluence. 7. Testing of fixed software issues with regard to the SLAs.

1. Acquired QA experience in Software Testing specializing in Manual Testing for Health & Public Sector. 2. Good working knowledge of Software Test Life Cycle[STLC], Software Development Life Cycle [SDLC] Highly skilled at bug identification during the QA. 3. Extensively working with Scrum Agile methodologies. 4.Experience in Defect Reporting and Tracking.