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Laura Matei

Bis 2017, Business Analyst, Telekom Romania
Berlin, Deutschland

Fähigkeiten und Kenntnisse

Sales
Customer Service
Customer Care Services
Coaching
Contract Negotiation
User Acceptance Tests
Regression Testing
Business analysis
Project management
Spanish Language
English Language
Romanian language

Werdegang

Berufserfahrung von Laura Matei

  • Bis heute 8 Jahre, seit Juli 2017

    Project Manager

    Hewlett Packard Enterprise

    -Supporting and performing UAT and Regression Testing during all phases of testing -Working cross-functionally with the architecture, development, testing, and project management teams -Working with IT & Business when new functionality is released to production to ensure a smooth transition to the new process - Accurately assessing technical risks and issues associated with each project and systematically manage and report on them

  • 1 Jahr und 11 Monate, Sep. 2015 - Juli 2017

    Business Analyst

    Telekom Romania

    - Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. - Supporting and performing UAT and Regression Testing during all phases of testing to ensure requirements as detailed in the specification document have been delivered and are ready for release - Leading ongoing reviews of business processes and developing optimization strategies

  • 3 Jahre und 1 Monat, Sep. 2012 - Sep. 2015

    Loyalty and Retention Manager

    Telekom Romania

    - Maintaining national sales staff job results by counselling, couching and training employees - planning, monitoring, appraising job results -Leading employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting -Establishing sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products

  • 3 Jahre und 3 Monate, Juli 2009 - Sep. 2012

    Sales Support Team Lead

    Telekom Romania

    -Leading employees, reviewing performance data, call listening and evaluation according to company policies and performance objectives -Organising weekly one-to-one coaching and feedback sessions with each member of the team in order to help colleagues achieve their targets -Becoming involved in training programs in view of reaching the desired performance level -Generate action plans to enhance performance and productive capacity of under-performing personnel

Ausbildung von Laura Matei

  • 3 Jahre und 10 Monate, Okt. 2008 - Juli 2012

    European law

    Spiru Haret University

    - Commercial Law - Constitutional Law - International Law - Criminal Law

Sprachen

  • Englisch

    Fließend

  • Spanisch

    Fließend

  • Deutsch

    Grundlagen

  • Französisch

    Gut

  • Rumänisch

    Muttersprache

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