Laurent CANU

As Critical Account Manager, I am responsible to manage the customers and/or partners' escalations so that customers and partners are quickly back into successful ones with Oracle products in their production or project environments. I am also in charge of Top Account EDF.

In charge of a team of E Business Suite Payables competency Support engineers located in various EMEA countries. • Remote management (up to 34 engineers and 1 manager) • Critical accounts and escalations management • Performance management • Successful hiring and Centre Manager for Apps Support • Cross-teams projects (engineers’ performance and service severity for the most recent ones)

In charge of a team of consultants with the Customer Relationship Management and Technical Architects. • Team management (CRM engineers and technical architects) • Performance management (Profit & Loss Owner) • Pre-sales actions (Technical architecture and CRM)

Project Manager to help customers to pass the Year 2000 and move from the national country currency to the Euro one with Oracle Application versions 10.7 and 11.0.

• Pre-sales actions around Oracle Applications

• Management of the Finance Department • In charge of the relationships with Statutory Auditors • Supervision of the group reporting and budgets • In charge of treasury reporting (daily follow up and budgets) and payments to suppliers • In charge of the customers’ DSO (Days Sales Outstanding) decrease of 30 days within a year time • Support to Operations Managers

I have the degree and I am not a registered Chartered Accountant

Finance, Reporting, Budget, Accounting

Baccalauréat D serie (Math., Physics and Natural Sciences) passed with AB distinction