Laurentiu Aldea

• Led the migration of 1,000+ users and 300+ customer accounts to Gainsight, supporting platform launch, documentation and adoption • Owned roadmap and backlog activities for Account Health and Financial Health, converting business priorities into user stories, acceptance criteria and release- ready requirements • Configured financial metrics, health scores, dashboards, reports, playbooks used by Customer Success teams • Coordinated end to end (including planning and testing) release readiness for my areas

• Governed the integrity and structure of 200+ master-data tables for a global CPQ pricing application through SQL and the related Web interface • Implemented 6 years of New Product Introductions encompassing 500+ base printers SKUs and thousands of accessories and supplies (including flagship Enterprise A3 and A4 Products) • Implemented 6 years of New Service Introductions encompassing 100+ standard and custom offers (including flagship CarbonNeutral and Safecom proprietary solutions)

•Managed critical splits, mergers, and system changes for major clients (Koninklijke DSM NV, John Deere Finland and TNT Netherlands) related to invoicing and fleet management. • Achieved a 100% resolution rate with zero escalations received across all managed deals, demonstrating strong proactive issue resolution and customer satisfaction • Drove record financial performance by securing the biggest total net signed lease amount for Italy in 2015, valued at approximately $3 Million.

• Performed system testing and defect reporting for the Managed Print Services ecosystem (Smart Decision Suite), participating in 3 years of SIT, UAT and MTP cycles and contributing improvement ideas to the technical roadmap. • Maintained data accuracy for contract setup and changes, invoicing (including SAP), supplies ordering and customer records for various local and Global "Omega" customers such as Bank of America, HSBC, Deutsche Bank and L'Oreal