Levi Gabriel da Silva

IT SUPPORT RESPONSIBILITIES For a small private accounting firm of about 10 people, I was the first call to give IT support for the office and resolved general PC application issues for all my co-workers. For complex application issues that had to be escalated, I contacted the appropriate vendor support for the licensed software and was the main contact to resolve these in a timely manner.

As it was our family business, I was the sole responsible for our general hardware and application issues in the store. Customers brought in PC’s for software issues which I either helped to resolve on the spot or I kept their device and worked on more extensive issues that might require some testing or research. Worked as an electronics salesman, selling mobiles, computers, video game consoles, games and all their accessories.

Networking Service Management: Active Directory, Windows Server. Programming: Java. Web Development: JavaScript, TypeScript, CSS, HTML5, NodeJs, React, Web APIs, PHP. Databases: MariaDB, MySQL, SQL, PostgresSQL. Computer Networking: CISCO Routing & Switching Protocols, DHCP, DNS, FTP, SSH.