Ling Hsu

• Investigated suspicious merchant activity and behavior, identified new fraud patterns, and minimized risks posed by such trends • Constantly exceeded weekly targets by 20 to 40% • Created an Excel sheet to simplify complicated task processing updates, which was shared with all EU investigators • Supported team members by observing their work habits and providing actionable advice • Awarded Weekly Top Performer on multiple occasions

• Maintained the executive’s agenda and assisted in planning appointments, board meetings, conferences, etc. • Handled and prioritized all outgoing or incoming correspondence • Worked closely with the accountant and provided assistance in bookkeeping, negotiated terms with suppliers to ensure the most cost-effective orders • Conducted research and prepared presentations or reports as assigned • Assisted school branch as an art and craft teacher/ ESL classes teacher assistant

• Managed budget and cost control, new staff training, complaint handling, and quality maintenance • Achieved Booking.com initial rate from 7 to 8.4 • Achieved the highest monthly income record • Redesigned CI design to simplify content for a better customer experience

Participated different projects not related to design. Then promoted as Executive Assistant to CEO due to my comprehensive working skills. • Prepared invoices or financial statements, assisted in bookkeeping • Warehouse management. Monitored inventory and stock controlling • Maintained B2C CRM and tracked orders delivery • Managed budget control and new staff training • Organized pop-up events and annual sales

• Created media posts regularly to explore potential market audience • Designed branding and CI design • Reviewed graphic materials to assess its validity and appropriateness for the brand • https://www.behance.net/gallery/77861573/goodnessbad-official-website