Ing. Luciano Ventriglia

Identify potential quality problems in European markets and troubleshoot problems faster for customers by creation of MPD (Market Problem Definition) report to be sent to the Engineers' Team in the factory in UK. Contact point for quality analysis of new vehicles. Daily Telephone Meeting with all the World Markets to discuss and analyze the issues found in the early products.

Warranty Process Specialist Jaguar/Land Rover (Italy, Italian part of Switzerland and Spain) Consultant in a European Project supporting Dealers in warranty and aftersales process. Trainer After Sales and Warranty Process for Jaguar Land Rover Italian Market Retailer Standards

Auditor Dealer Standards for DAF trucks. Warranty and aftersales process Consultant for IVECO.

Production process analisys, drawing up of quality manual and operating procedures. Knowledge of most important aeronautic standards according to ISO 9000, 9001, 9004 e AS 9100; quality control of aeronautic parts. Production Manager for Alenia Aermacchi (Varese, Italy) Head of team of 30 skilled aeronautic workers, quality control of aeronautic parts, warehouse management.